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It Service Operations Manager Jobs in New York

It Operations Manager Jobs
By Mana Products At New York City Metropolitan Area, United States
At least 5 years of experience in IT management supporting 200+ users
5+ years of project management experience
5+ years of service delivery management experience
Active Directory & Network domain management experience
Excellent leadership and team management skills
Manage the day-to-day operations of the IT department
Port Operations It Manager
By MSC Cruises At Florida, United States
At least 4 years of supervisory experience, with excellent leadership and people management skills.
Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
Five years of successful people management experience.
Assist senior management in planning contingency plans for the terminal.
Actively participate in negotiations and IT contract management.
Provide reports to IT management on facility preparedness and viability to support IT services.
It Service Manager Specialist
By CAPCO At , New York $141,000 - $185,000 a year
Bachelor’s degree in IT management or related IT field.
Experience in ITSM Operations within Cloud and On-Prem ecosystems.
Wide-ranging knowledge of information technology topics.
ITIL certification is highly desirable.
Six Sigma or Lean IT certification are a plus.
Steer user-oriented design initiatives by conducting workshops to identify and address process gaps.
Service Operations Manager Jobs
By Blue Signal Search At New York City Metropolitan Area, United States
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
Proven experience in operations management, preferably in the pool industry or a related service industry.
Proficiency in using relevant software and tools for service management and data analysis.
Comprehensive benefits package designed to support your overall well-being and financial security.
A comprehensive benefits program, including medical, dental, and vision plans.
Manage relationships, contracts, and performance evaluations to ensure quality standards.
Manager It Business Operations
By National Football League At , New York, Ny
Proactively researches, designs, proposes, and manages IT brand and knowledge sharing campaigns, including multi-year long-term programs.
Collaborate with NFL PR to manage, coordinate, and edit IT’s response press requests and releases
Skilled content author across written, visualizations (e.g., data, graph, charts), speeches, presentations, video scripts
Skilled at establishing and maintaining internal and external business relationships
Excellent knowledge of IT and Digital business practices, vocabulary, and terminology
High degree of communication skills; verbal and written

Are you an experienced IT Service Operations Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us deliver exceptional IT services to our customers. You will be responsible for managing the day-to-day operations of our IT services, ensuring that all services are delivered on time and to the highest quality standards. If you have a passion for IT and a drive to succeed, this could be the perfect opportunity for you!

Overview The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk and ensuring that all IT services are delivered in a timely and efficient manner. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. Detailed Job Description The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk, including the development and implementation of service level agreements, the management of customer service requests, and the resolution of customer service issues. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. The IT Service Operations Manager is also responsible for developing and implementing strategies to improve customer service, as well as developing and implementing processes and procedures to ensure the efficient and effective delivery of IT services. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software
• Knowledge of IT service management best practices
• Knowledge of IT service management frameworks
• Knowledge of IT service management standards
• Knowledge of IT service management processes
• Knowledge of IT service management tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service management
• Experience in developing and implementing IT service management processes and procedures
• Experience in developing and implementing IT service level agreements
• Experience in managing customer service requests
• Experience in managing customer service issues
• Experience in developing and implementing strategies to improve customer service
• Experience in developing and implementing IT service management tools and software
• Experience in developing and implementing IT service management best practices
• Experience in developing and implementing IT service management frameworks
• Experience in developing and implementing IT service management standards
Job Knowledge
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software