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Operations Service Manager Jobs
Recruited by Delta Air Lines 10 months ago Address Anchorage, AK, United States

Operations Service Manager Jobs

Company

Delta
Address , Anchorage, Ak
Employment type
Salary
Expires 2023-07-27
Posted at 10 months ago
Job Description

United States, Alaska, Anchorage

Airport Customer Service

21-May-2023

Ref #: 21107

LinkedIn Tag: #LI-DA1

How you'll help us Keep Climbing (overview & key responsibilities)

The Below-Wing Operations Service Manager (OSM) at ANC is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.

As an OSM, youwill serve as an operational liaison between Delta and all contracted business partners within a station.In thisDelta leaderrole, youwill also monitor for at-risk behaviors through daily safety observationsand provide coaching, training, and corrective action as needed. In addition,youparticipate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.

The OSMensuresadherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, thisrole, youwill ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.Youwillbe responsible for beinga key communicator of timely and accurate informationandbe required to set performance standards and ensureemployee accountability. As aDelta leaderit is paramount that youwill provide support, guidance, coaching and motivation based on individual needsand be a champion leading others through change.

The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.

As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values Honesty, Integrity, Respect, Perseverance, and Servant Leadership every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great Benefits to help you keep climbing along the way:

  • Career development programs to achieve your long-term career goals
  • Competitive salary, performance incentives, industry-leading prot sharing, and 401(k) with generous direct contribution and company match
  • Paid time off including vacation, holidays, and paid personal time
  • Domestic and International (standby) Flight privileges for employees and eligible family members
  • Comprehensive healthBenefits including medical, dental, vision, short/long term disability and life Benefits
  • Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling

What you need to succeed (minimum qualifications)

  • Must be performing satisfactorily in current position
  • Working knowledge of Delta policies and procedures
  • Proficient in MS Office applications
  • Must be able to balance multiple priorities within established time constraints
  • Consistently prioritizes safety and security of self, others, and personal data
  • Bachelors degree or equivalent experience
  • Embraces a diverse set of people, thinking and styles
  • Ability to coach and deliver feedback for developmental purposes
  • Demonstrates expertise in operations and strong customer service skills
  • Must be approachable and have interpersonal skills that foster trust and respect
  • Previous leadership experience, including direct reports
  • Strong written and verbal communication, including platform/presentation skills
  • Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports
  • Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
  • Experience managing conflict and resolving problems effectively

What will give you a competitive edge (preferred qualifications)

For Below Wing OSM positions, ramp and baggage experience.Knowledge of Deltamatic and other relevant airport technologyThree years of ACS experience in operations and customer serviceCollege degree and current leadership experience
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