Operations Service Manager Jobs

United States, Alaska, Anchorage
Airport Customer Service
21-May-2023
Ref #: 21107
LinkedIn Tag:
How you'll help us Keep Climbing (overview & key responsibilities)
The Below-Wing Operations Service Manager (OSM) at ANC is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.
As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading others through change.
The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.
As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

• Paid time off including vacation, holidays, and paid personal time
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Domestic and International (standby) Flight privileges for employees and eligible family members
• Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Career development programs to achieve your long-term career goals
• Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling

What You Need To Succeed (minimum Qualifications)

• Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
• Must be performing satisfactorily in current position
• Must be able to balance multiple priorities within established time constraints
• Strong written and verbal communication, including platform/presentation skills
• Experience managing conflict and resolving problems effectively
• Demonstrates expertise in operations and strong customer service skills
• Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports
• Previous leadership experience, including direct reports
• Working knowledge of Delta policies and procedures
• Bachelor’s degree or equivalent experience
• Embraces a diverse set of people, thinking and styles
• Ability to coach and deliver feedback for developmental purposes
• Proficient in MS Office applications
• Consistently prioritizes safety and security of self, others, and personal data
• Must be approachable and have interpersonal skills that foster trust and respect

What Will Give You a Competitive Edge (preferred Qualifications)
For Below Wing OSM positions, ramp and baggage experience. Knowledge of Deltamatic and other relevant airport technology Three years of ACS experience in operations and customer service College degree and current leadership experience