Register
Recruit Create CV

It Service Desk Field Technician Jobs in New York, New York

It Service Technician Jobs
By Metinteractive At New York, NY, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
It Service Desk Specialist - Rochester, Ny
By CPL Team At , Rochester, Ny Up to $500,000 a year
Foster communication between the user community and IT management to help meet CPL's strategic goals.
Previous experience supporting large enterprise (18 offices/500 employees) preferred.
You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence.
You’re inherently analytical, with strong creative problem-solving and organizational capabilities.
You can understand and carry out complex technical instructions as directed by more experienced IT team members.
Experience with A&E applications is a major plus.
It Service Desk Specialist
By University at Albany, State University of New York At Albany, NY, United States
Work effectively as a member of a team, that also includes students, and demonstrate collective responsibility for shared roles and responsibilities
Demonstrate excellent listening, writing, and communication skills in tickets and on the phone
Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
Strong analytical and troubleshooting skills
Proficient communication skills, including strong writing and documentation skills
Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure
It - Field Service Technician (Entry Level)
By Ntegra IT At Virginia Beach, VA, United States
Basic remote access knowledge: VPN, Terminal Services
Assist with defining and documenting knowledge base articles
Consistently meet or exceed requirement performance criteria
Experience with setting up, breaking down and building computers
Previous successful customer service experience
Experience with Microsoft Windows, Microsoft Office, Apple MacOS, iOS and Android products
It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Technician Jobs
By Harrison Steel Castings Co. At Attica, IN, United States
Previous machining education or experience
Good problem solving skills and knowledge of safety practices
Troubleshooting, diagnosing, and repairing IT-based hardware or software and network technology systems that provide broadcast and AV services
Performing maintenance and service calls on client sites as needed
Supporting Windows/Linux-based digital signage system to ensure playback functionality
Supporting on-site installation of systems by working with client IT organizations or services
It Service Technician Jobs
By Metinteractive At Hartford, CT, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
It Service Technician Jobs
By Metinteractive At Westport, CT, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
It Support Technician - It Service Desk
By University of Utah Health At , Salt Lake City, 84190
Knowledge / Skills / Abilities
Other duties as assigned by the help desk manager.
Ability to troubleshoot issues remotely.
Excellent customer service and communication skills, including written, verbal and telephone skills.
Previous contact or call center experience
Privacy experience (FERPA or HIPAA)
It Service Desk Junior Technician
By Glanbia Business Services At , Twin Falls, 83301
Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.
Work closely with service desk managers and supervisors to ensure they are kept updated with key information
Bachelor’s Degree in IT or relevant work experience
MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred
Strong oral and written communication skills
Creative and effective problem solving skills
It Service Desk Manager
By Business Wire At , $150,000 - $175,000 a year
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work.
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience.
5+ years of experience providing IT support.
Microsoft/Azure AD and group policy experience.
Experience creating standard operating procedures.
It Service Desk Manager
By Safelite At Columbus, OH, United States
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
Direct management of the market Service Desk.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
IT Service Management and Service Improvement
It Service Desk Support Technician
By Green River Community College At , Auburn, 98092, Wa $4,948 - $6,494 a month
SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.
The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
IT certifications - Hardware and/or Software certifications
A cover letter which specifically describes how you meet each QUALIFICATION

Are you looking for an exciting and rewarding career in IT? We are looking for a Field Technician to join our IT Service Desk team. You will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. Detailed Job Description The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. The technician must also be able to provide technical support to customers and employees in the field, including installation, configuration, and maintenance of hardware and software. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision
• Ability to work with a variety of customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
• Experience with customer service and technical support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Knowledge of customer service and technical support
• Knowledge of Windows, Mac, and Linux operating systems
Job Experience
• At least two years of experience in a technical support role
• Experience with customer service and technical support
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
Job Responsibilities
• Provide technical support to customers and employees in the field
• Troubleshoot hardware and software issues
• Provide technical advice and resolve customer inquiries
• Install, configure, and maintain hardware and software
• Monitor system performance and troubleshoot any issues
• Maintain customer records and documentation
• Respond to customer inquiries in a timely manner