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It Service Desk Field Technician Jobs in Virginia

It - Field Service Technician (Entry Level)
By Ntegra IT At Virginia Beach, VA, United States
Basic remote access knowledge: VPN, Terminal Services
Assist with defining and documenting knowledge base articles
Consistently meet or exceed requirement performance criteria
Experience with setting up, breaking down and building computers
Previous successful customer service experience
Experience with Microsoft Windows, Microsoft Office, Apple MacOS, iOS and Android products
It Service Desk Technician - Remote
By Brown & Brown Insurance At , , Va
Identify trends and communicate to management.
Minimum 1-3 years of experience in a Service Desk role
Review, document, troubleshoot and resolve technical issues. Escalate when necessary.
Provide coverage during assigned shifts to monitor issues coming into the Service Desk.
Respond to customer requests within expected Service Level Agreements.
Assist teammates with problem solving.

Are you looking for an exciting and rewarding career in IT? We are looking for a Field Technician to join our IT Service Desk team. You will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. Detailed Job Description The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. The technician must also be able to provide technical support to customers and employees in the field, including installation, configuration, and maintenance of hardware and software. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision
• Ability to work with a variety of customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
• Experience with customer service and technical support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Knowledge of customer service and technical support
• Knowledge of Windows, Mac, and Linux operating systems
Job Experience
• At least two years of experience in a technical support role
• Experience with customer service and technical support
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
Job Responsibilities
• Provide technical support to customers and employees in the field
• Troubleshoot hardware and software issues
• Provide technical advice and resolve customer inquiries
• Install, configure, and maintain hardware and software
• Monitor system performance and troubleshoot any issues
• Maintain customer records and documentation
• Respond to customer inquiries in a timely manner