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It Service Technician Jobs
Company | Metinteractive |
Address | Hartford, CT, United States |
Employment type | PART_TIME |
Salary | |
Category | Think Tanks |
Expires | 2023-09-17 |
Posted at | 8 months ago |
As an IT Service Technician at Metinteractive, you will provide remote and on-site support to clients - traveling to jobsites, both local and out-of-state, providing support for IT-based hardware, software, and network system issues. The IT Service Technician will also be responsible for ensuring quality service and performance for a variety of AV and broadcast systems. You will work with some of the largest stadiums and venues in the country, be challenged, and have opportunities to advance.
- Configure, deploy, administrate, and maintain broadcast/audio/video/control workstations and servers
- Performing maintenance and service calls on client sites as needed
- Supporting Windows/Linux-based digital signage system to ensure playback functionality
- Tracking requests, communicating problems, and documenting resolutions in the Help Desk ticketing system for all computer-related trouble reported by local end users
- Participating in on-call support as needed
- Ensuring the stability and integrity of network voice, data, video, audio, and wireless-access services used in a large-scale audiovisual and event production facilities
- Supporting on-site installation of systems by working with client IT organizations or services
- Troubleshooting, diagnosing, and repairing IT-based hardware or software and network technology systems that provide broadcast and AV services
- Experience working with non-technical customers or clients of various skill level
- Willingness to travel as needed
- Ability to create accurate client operations guides and documentation for systems
- Experience with firewalls and Active Directory configuration
- Knowledge of both Microsoft, Apple, and Linux operating systems
- Knowledge of signal flow for audio/video and control systems
- Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
- Proficient in cable termination techniques and standards
- Comfortable being on lifts and ladders over 10 feet high
- Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
- Managed Windows-based workstations, desktops, servers, or VMs
- Ability to quickly learn new or unfamiliar technology, software, products using documentation and resources
- 3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
- Knowledge in troubleshooting desktop hardware and mobile technologies
- Integrated various AV over IP solutions; KVM, video transport/streaming, audio-over-IP, etc.
- Experience with Watchguard and Sophos technologies
- Knowledge of various video and audio formats or processing
- Experience with Cisco Meraki and NETGEAR hardware
- Experience in Q-SYS, Dante, and Crestron
- Check out our website HOME - Metinteractive
- Metinteractive strives to foster a collaborative, forward-thinking and creative environment. Employees are encouraged to be "figure-outers" and work together as a team. Additionally, Metinteractive offers competitive employee benefits including a continuing education program, employee discount program, and generous time off.
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