It Service Desk Jobs

Dice is the leading career destination for tech experts at every stage of their careers. Our client, KBM Enterprises, is seeking the following. Apply via Dice today!

Description Of Duties (primary & Secondary)

% of Total Work Effort

Desktop Support

2 5 %

Tier 1- 2 Support

50 %

Active Directory Management

25 %

Call Center

25 %

Call Center Experience Preferred

Must be able to lift at least 50 pounds.

Must be able to walk at least 1 Miles daily.

• Able to handle call volume of up to 30 calls per day.

People/Customer Service Skills Required

Printer Administration and Troubleshooting - Server Print Queue, and local Queues

Active Directory Management

• Able to reset password and unlock accounts.
• Able to navigate Different O rganizational Unit s ( OU )
• Able to look up attributes

iOS Managemen t, Support , and Deployment

• Resetting network settings
• Backup/Restore device data
• Setting up new phones/ Ipads
• Resetting iTunes accounts

Video Conferencing

• Cisco Presence video solutions
• MS Teams
• Cisco WebEx

Network troubleshooting

• Wifi
• VPN
• LTE
• Internal vs external

Application Troubleshooting

• Compatibility settings
• Browser vs installed
• Account permission

Remote support

• MSRA
• TEAMs
• RDP
• Webex

Hardware Deployment

ServiceNo w

• Ticket management
• Ticket assignment

IT Service Desk