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It Service Desk Field Technician Jobs in Florida

It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
It Service Desk Jobs
By VYZE INC At Miami, FL, United States
Office Status:Hybrid (3 onsite, 2 remote)
•2+ years' experience in a help desk functionality
•Understanding of technology / standards used in area of responsibility with minimal supervision•Strong communication and documentation skills
This role will have training initially 10a-7pET to start, and will include some evening and weekend shifts.
•Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Perform issue handling, identification and resolution with all levels of customers.
It Service Desk Technician I
By Exactech At Gainesville, FL, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Develop service delivery knowledgebase to include fact sheets, tutorials, and FAQs.
Provide on-site remote hands for vendors and engineers as required.
Associates Degree or equivalent work experience required. Bachelor's Degree or equivalent work experience preferred.
Minimum 1-3 years of experience in Information Technology service delivery.
Experience with Windows operating systems and M365 Office productivity suite.
It Field Technician Iii
By Coca-Cola Consolidated, Inc. At , Charlotte, 28211, Nc
Knowledge acquired through 3 to 5 years work experience
Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
It Service Desk Manager
By City of Fort Lauderdale, FL At , Fort Lauderdale, 33301, Fl $86,717 - $134,422 a year
Recruits, trains, evaluates, and disciplines staff; mentors staff on advanced technical skills to resolve difficult and highly complex problems.
Determines requirements for problem resolution and escalation for Tier 1, 2 and 3 support.
Three (3) years of supervisory experience (preferably over a technical support service delivery team).
JOB REQUIREMENTS & WORK ENVIRONMENT
Oversees internal team projects for the implementation of new or upgraded hardware, software, operating systems, and infrastructure tools.
Prepares budget proposals and operational expenditure statements for computer replacement plan and Office365.
It Service Desk Technician - Level 2
By CIO Technology Solutions At Tampa, FL, United States
Mentor Level 1 staff regarding core technology skills required for CIO Tech’s managed customer networks
3 years of IT support experience within a MSP (Managed Services Environment) preferred
CompTIA A+, Network +, Security Plus, similar certification or experience preferred
Citrix XenApp remote desktop services
2 year (AS) degree in Computer Technology, similar degree or experience preferred
Hybrid work environment (three days in office, 2 days remote)

Are you looking for an exciting and rewarding career in IT? We are looking for a Field Technician to join our IT Service Desk team. You will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. Detailed Job Description The It Service Desk Field Technician is responsible for providing technical support to customers and employees in the field. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. The technician must be able to work independently and be able to quickly and accurately diagnose and resolve customer issues. The technician must also be able to provide technical support to customers and employees in the field, including installation, configuration, and maintenance of hardware and software. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision
• Ability to work with a variety of customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
• Experience with customer service and technical support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Knowledge of customer service and technical support
• Knowledge of Windows, Mac, and Linux operating systems
Job Experience
• At least two years of experience in a technical support role
• Experience with customer service and technical support
• Experience with Windows, Mac, and Linux operating systems
• Experience with network protocols and technologies
Job Responsibilities
• Provide technical support to customers and employees in the field
• Troubleshoot hardware and software issues
• Provide technical advice and resolve customer inquiries
• Install, configure, and maintain hardware and software
• Monitor system performance and troubleshoot any issues
• Maintain customer records and documentation
• Respond to customer inquiries in a timely manner