It Service Desk Technician

opportunity at Millennium Physician Group

Based in Fort Myers, FL

The IT Service Desk Technician is a part of an amazing team led by our dynamic IT Service Desk Manager, where each day, you'll be equally challenged and prepared to support and learn new technologies! Working within our VOREX Ticketing System to track trends and solutions for user's issues and requests, you'll join forces with other Service desk associates, Field Technicians, and departmental staff to ensure SLA's are met and even surpassed by utilizing your outstanding troubleshooting, customer support and technical skills. As a fellow IT Service Support Technician and TIS team member, you'll be able to gauge your success by measuring not just the speed with which you resolve issues but by how we learn from those issues to prevent them.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Track and log all requests for service into ticket tracking DB
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Assist with company-based software deployments
• Remotely assist with new printers, desktops, and laptops
• Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
• Ability to Install Windows, antivirus, and drive encryption
• Respond to end user within specified response SLA
• Resolve incidents and service requests within the required SLA
• Provide phone support to users
• Perform problem resolution research and document solutions
• Other duties as required
• Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data

Education And/or Experience Required

• 3 + Years Ticketing System Experience
• 3+ Years Customer Service Support
• IT Certifications A+, ITIL (preferred)
• 3 + Years Technical Support Experience
• IT Healthcare Experience (preferred)
• Associates Degree or equivalent experience

The Ideal Candidate Will Be Comfortable And Confident With

• Moderate network troubleshooting experience
• A+ Certification & ITIL Foundations Certification (preferred)
• Troubleshooting various hardware and software
• 1-3 years of experience in an IT support role
• Ability to work with minimal supervision
• Experience with Active Directory
• Remote phone support
• Familiarity with remote desktop support tools
• Exhibit a high level of professionalism and excellent interpersonal skills

Certifications

ITIL and Comp TIA A+ preferred

Supervisory Responsibilities

This job has no supervisory responsibilities.

This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Please review the full job description for more details about this exciting opportunity.

About Millennium Physician Group

Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, Physical Therapy, and Wellness Programs. We also have several administrative departments supporting our medical offices, such as Quality Assurance, ACO, Business Services, Coding ACO, IT, Human Resources, and more.

If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.

Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.

Millennium Physician Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. Additionally, Millennium is proud to join the nearly 3,000 health system and physician groups who have gone completely Tobacco Free.

ARE YOU READY TO JOIN OUR TEAM? If you are the right candidate for this position, please click the link to apply today. We look forward to meeting you!

Job Posted by ApplicantPro