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Technical Customer Support Agent
Company | ADP |
Address | Parsippany, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Human Resources Services,Financial Services |
Expires | 2023-08-01 |
Posted at | 9 months ago |
ADP is hiring a Technical Support Analyst II.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
- Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
- Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more - providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
- Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
- 1 - 3 years ADP Client Services or equivalent outside experience
- Experience noted above OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
- Time Management Probing
- Troubleshooting and Analysis Technical Communication - written and verbal
- Microsoft office suite, client server, Operating Systems, TCP/IP
- Problem-Solving Organization
- 2 years' experience with Enhanced Time and/or Workforce Manager
- Microsoft Certified Professional (MCP) or equivalent certification/experience
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
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