Remote Technical Support Agent Jobs in Arkansas

Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.

Detail-oriented with strong organizational skills to manage multiple vendor relationships.

Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.

Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.

Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.

Excellent communication skills with a friendly and patient demeanor.

Knowledge, Skills & Abilities: Excellent English written/verbal communication skills.

Education: High School Diploma or GED preferred

Years/Area of Profession Experience: Must have at least 6 months of Call Center experience.

Critical Professional related Technical/Computer Skills: Proficient in Microsoft Word/Excel.

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Create and maintain incident management requests to product group/engineering group/finance team.

Great resume builder – gain experience with a Fortune 15 company

Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings

Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills

Knowledge of Excel: pivot tables, filters & look-up function

Quickly identify cases that require escalation (either technically or strategically).

Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.

US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)

Minimum of 2-3 years of experience with Zendesk or similar ticketing system.

Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.

Hands-on experience on Linux systems and administration.

Experience with log analysis for troubleshooting and problem identification..

Excellent time management skills and ability to multitask.

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.

Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.

Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.

Service-minded and attentive to giving customers the best possible support and experience with our products.

Excellent written and spoken communication skills

Strong computer skills- proficient in excel, dual screens and reporting

Good problem-solving, analytical, and team working skills

Strong attention to detail and the ability to multitask with multiple applications at one time.

Comfortable maintaining data in project management and CRM platforms

Undergraduate degree in a data-centric discipline and experience in retail or hospitality

Highly refined communications skills – comfortable getting your message across in a virtual world

Salary $50-55k with a nice suite of benefits

We Value: Impact, Innovation, Experience

Guiding new EV owners through their adoption, including setting up accounts, answering questions, troubleshooting vehicle errors, and providing ongoing support