Register
Recruit Create CV

Remote Call Center Supervisor Jobs

Call Center Clinical Pharmacy Technician (Remote)
By Prime Therapeutics At , Remote
You will determine appropriateness for medications and communicate decision to physicians, physician`s office staff, medical management staff and/or pharmacists.
For CPTs assigned to work the fax queue, responsibilities will also include:
Must have an active pharmacy technician licensure or registration in accordance with state requirements.
In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting.
Excellent written and verbal communication skills.
Call Center Supervisor Jobs
By PrudentRx, LLC At , Remote
Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours
Effective leadership and analytical skills, including working knowledge of workforce
On-going review of procedures and collaborate with Contact Center Manager and
Oversee the onboarding, training and continued education of the Call Center staff as
Log in to phone system to take/make calls at least 8 hours per month to maintain skills
Complete all necessary continued learning and training requirements per department and company need.
Call Center Quality Analyst (Remote)
By Balance Staffing Company At United States
Use quality monitoring data management system to compile and track performance at team and individual level.
Now hiring a Call Center Quality Analyst to work remotely! Experience in Licensed Health Insurance highly preferred.
Your experience and skills will include:
Perform call monitoring and provides trend data, quality reports, and feedback to manager
2-3+ years Call Center Experience - ideally in licensed health insurance during AEP season(s)
Outstanding customer service skills and dedication to providing exceptional customer care
Remote Call Center Customer Experience Associate
By Cox Communications At , Oklahoma City, 73116 $18 an hour
REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Call Center Customer Experience Associate - Remote
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
6+ months of experience working in a position that requires meeting sales goals
Supervisor - Call Center
By Maximus At , Remote From $42,400 a year
Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Csr 1 - Call Center(Remote Richmond-Va-North Chesterfield )
By Maximus At , Remote Up to $17.50 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Healthcare Call Center (Remote) ($18.00 - $20.00 / Hour)
By Talentify.io At United States
Maintain knowledge of provider scheduling protocols.
Preferred healthcare/medical experience (not required).
1-2 years of customer service experience required, call center experience a plus.
Experience handling a high volume of calls preferred.
Epic experience is a plus.
Answer telephones, schedule appointments, process referrals, and verify patient information.
Wvu-Centralized Scheduler - Call Center - Remote Opportunity - 60025
By WVUH West Virginia University Hospitals At , Morgantown
2. Experience in a medical office setting.
8. Communicate perceived problem/issues to Supervisor or Manager
14. Responsible for collecting all signatures on waivers for managed care at the point of check in
16. Participates in on-going education activities to develop, maintain and enhance professional expertise as monitored by supervision.
1. Strong EPIC skills, including Cadence, Referrals and Prelude preferred
2. Knowledge and understanding of medical terminology preferred
Pharmacy Technician (Call Center) - Express Scripts - Remote, Mo, Oh, Az
By The Cigna Group At , St. Louis, 63110

Express Scripts is hiring a Certified Pharmacy Technician (CPhT) with at least one year of experience in a retail pharmacy, Pharmacy Benefit Mangement (PBM) or Health Plan setting. You must be ...

Remote Call Center (Auto Glass Company)
By Auto Glass Now At , $8.50 - $19.10 an hour

Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver ...

Military Onesource Call Center Support Navigator – Customer Excellence (Remote)
By Leidos At , Remote $36,400 - $75,600 a year
Processes administrative tasks and documents participant interactions and activities into case management system.
Must possess strong customer service skills, knowledge of call center operations.
Strong typing and electronic documentation/research skills
Military spouse or family member or experience in military community highly desirable
Gathers participant feedback and assess participant satisfaction.
Navigates resources, resolves participant concerns, and provides administrative support to call center.
Remote Call Center Representative
By Mount Vernon Police Department At Bridgeville, PA, United States

Full Job Description Call Center Representative Union Role $26.00 - $28.00 /hr Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate ...

Healthcare Call Center Support Analyst Remote
By Liberty Personnel Services, Inc. At California, United States

Job Details: My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 2nd shift EST or 1st ...

Call Center Supervisor Jobs
By DialAmerica At , Athens, 30607
Bachelors Degree or 4+ years of management experience preferred
Develop and execute coaching plans based on employee need and as directed by upper management
Excellent written and verbal communications skills
Dynamic personality with a focus on customer service and motivational skills
Flexible scheduling to cover morning, evening, and weekend shift requirements
Here’s just some of what we have to offer:
Hr Call Center Representatives (Remote) ($21.00 / Hour)
By Talentify.io At United States
Develop research skills and ability to resolve HR issues using a case management system
Experience using knowledge database and researching skills
HR experience in payroll and benefits
Eligibility requirements apply to some benefits and may depend on job classification and length of employment
Work remotely from the comfort of your own home
Join a team that is the first point of contact for employee inquiries related to payroll, policies, and benefits
Remote Call Center Representative
By Education Affiliates At , Baltimore, 21236, Md
Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
Basic PC skills with capability to learn customer service applications
Previous call center / customer service experience preferred
Transfers phone calls to appropriate campus
Provides a professional company image through phone interaction
Organizes workflow to meet departmental goals
Senior Pharmacy Technician Call Center - Remote Tx
By Gainwell Technologies LLC At , , Tx $41,900 - $59,800 a year
2+ years of relevant experience as a pharmacy technician in managed care, insurance, or pharmacy benefit management
Ensure compliance with HIPAA/PHI protocols and requirements.
Complete approval process for straightforward cases, without requiring clinical judgement.
Conduct initial reviews of prior authorization submissions from providers or pharmacies.
Maintain effective communication with providers regarding authorization status and other inquiries.
Handle incoming calls, providing prompt and accurate resolution using available resources.
Call Center Supervisor Jobs
By CONDUENT At , East Hartford, 06108, Ct
Achieving results through knowledge, empathy, and commitment.
Have College degree or equivalent work experience.
Display minimum of two years’ call center experience in a leadership role.
Exhibit customer service skills including call center client processes and procedures.
Have excellent team coaching, training, facilitation, and developmental skills.
Show analytical and interpretive skills.
Call Center Escalations Specialist (Remote, Us)
By Alpine Home Air At Chicago, IL, United States
Possesses excellent verbal communication skills
Paid educational and professional development training
Has 4+ years with a successful track record of problem solving in customer service roles
Can easily navigate computers and CRM systems
Can type quickly and accurately
Has emotional resilience and the ability to handle upset customers in a calm, professional manner
Call Center Representative - Remote
By Valvoline At , Lexington, 40509, Ky From $16.38 an hour
Utilizing research skills to troubleshoot customer issues
Terms and conditions apply and benefits may differ depending on position.
At least one year of customer service experience or call center experience
Delivering world-class service to customers with issues and inquiries via phone
Thriving in a fast-paced, service-driven environment
Using proprietary software programs to track calls

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and