Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Billing Supervisor Jobs
Recruited by Performance Optimal Health 10 months ago Address Westport, CT, United States
Call Center Remote Jobs
Recruited by Gainwell Technologies LLC 11 months ago Address , East Hartford, 06108, Ct $32,700 - $40,900 a year
Supervisor/Manager-Part Time Jobs
Recruited by Claire's 11 months ago Address Manchester, CT, United States
Call Center Supervisor Jobs
Recruited by Global Atlantic Financial Group 1 year ago Address , Hartford, Ct $67,000 - $129,000 a year

Call Center Supervisor Jobs

Company

CONDUENT
Address , East Hartford, 06108, Ct
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 8 months ago
Job Description

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


:


Do you have a passion for developing operational improvements and efficiencies?

Do you enjoy leading a team?

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of call center staff. You will work in collaboration with operations management, trainers, and quality assurance to ensure staff are meeting contract requirements as they relate to timeliness and accuracy.

Responsibilities:
  • Communicating effectively through clear, concise written documentation, verbal presentations, and interviews.
  • Problem solving through analysis and ongoing feedback.
  • Using company standard software and PC systems proficiently.
  • Achieving results through knowledge, empathy, and commitment.
  • Overseeing, coaching, and developing team members.
Requirements:
  • Have College degree or equivalent work experience.
  • Exhibit customer service skills including call center client processes and procedures.
  • Have excellent team coaching, training, facilitation, and developmental skills.
  • Able to meet or exceed performance competencies.
  • Display minimum of two years’ call center experience in a leadership role.
  • Show analytical and interpretive skills.

Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
  • Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Retirement Savings: We will support you as you save for your future.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.