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Remote Call Center Representative

Company

Education Affiliates
Address , Baltimore, 21236, Md
Employment type
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

  • Meets all quality standards
  • Regular and reliable attendance
  • Organizes workflow to meet departmental goals
  • Transfers phone calls to appropriate campus
  • Provides a professional company image through phone interaction
  • Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
  • Provides information about campuses

Requirements

Skills/Competencies/Qualifications:

  • Display of highest levels of integrity and intelligence
  • Strong detail orientation and capability to be highly organized
  • Ability to multi-task and to succeed within strict deadlines
  • Proven ability to interact effectively with prospective students
  • High School Diploma or GED
  • Typing 20-25 wpm
  • Record of achievement illustrating strong goal orientation
  • Persuasive communication skills
  • Previous call center / customer service experience preferred
  • Basic PC skills with capability to learn customer service applications