Remote Call Center Agent Jobs in Lee, Arkansas

A quiet place to work at home free from normal household interruptions

1 year or more of successful outbound telemarketing – preference given to telephone fundraising experience.

Basic computer skills and familiarity

Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.

Secure financial gifts from donors and prospective donors on behalf of our clients.

Maintain minimum fundraising and productivity metrics.

2 years of relevant experience as a pharmacy technician in retail pharmacy, hospital pharmacy, managed care, insurance, or pharmacy benefit management

Follow standard operating procedures to receive incoming calls and use learned knowledge and resources to resolve the call on initial contact

Process submitted prior authorization requests within the required time frame mandated by the State client

Completion of approval process for prior authorizations where all criteria is met and clinical judgement of a pharmacist is not required

Complete necessary communication with providers regarding status of their authorization submission or any other inquiries

THIS POSITION IS FOR THE EVENING SHIFT

Competitive pay and benefits package

Previous work experience in a fraud-related field

What To Expect (Job Responsibilities)

How To Stand Out (Preferred Qualifications)

Opportunities for career advancement within the company

Chance to work with a dynamic team in the payment technology industry

Assisting with clerical and administrative duties, including data entry, filing, and photocopying

Prior experience working in a receptionist or call center role

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Knowledge of basic office equipment, including printers, copiers, and telephones.

Answering and directing phone calls to appropriate individuals

Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.

Previous work experience in a fraud-related field.

Acquires and applies job skills and learns company policies and procedures.

This position is eligible to be considered for remote hiring.

Investigates potential credit card fraud cases based on information received from the fraud detection system.

Analyzes account history, including payment and transaction history.

No relevant experience required (preferred: previous work experience in a fraud-related field).

Acquires and applies job skills and learns company policies and procedures.

This position is eligible for remote hiring.

Respond to 25 or more account inquiries per hour, providing standard/scripted responses to alerts generated within the fraud detection queues.

Assist with completing lost stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.

Build credit card replacement orders and complete shipping materials.

Your experience and skills will include:

Coordinate with other sales trainers and sales managers and class feedback and areas of improvement

Must be able to engage a team in a remote environment

Working knowledge of Licensed Healthcare Insurance Sales, laws, and best practices

The ability to work remotely in a quiet space with privacy

Supportive, transparent, and collaborative leadership

Opportunity to work remotely from the comfort of your own home

Comprehensive benefits package including medical, dental, vision, and retirement planning

Serve as a product ambassador, educating customers on our offerings

High school diploma, GED, or relevant work experience

Minimum 6 months of customer service or sales experience

Must have high-speed internet connection available at home

Use quality monitoring data management system to compile and track performance at team and individual level.

Now hiring a Call Center Quality Analyst to work remotely! Experience in Licensed Health Insurance highly preferred.

Your experience and skills will include:

Perform call monitoring and provides trend data, quality reports, and feedback to manager

2-3+ years Call Center Experience - ideally in licensed health insurance during AEP season(s)

Outstanding customer service skills and dedication to providing exceptional customer care

Maintain knowledge of provider scheduling protocols.

Preferred healthcare/medical experience (not required).

1-2 years of customer service experience required, call center experience a plus.

Experience handling a high volume of calls preferred.

Epic experience is a plus.

Answer telephones, schedule appointments, process referrals, and verify patient information.

Develop research skills and ability to resolve HR issues using a case management system

Experience using knowledge database and researching skills

HR experience in payroll and benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment

Work remotely from the comfort of your own home

Join a team that is the first point of contact for employee inquiries related to payroll, policies, and benefits

Demonstrate basic computer knowledge and typing skills

Sit, dial phone numbers, and perform data entry tasks

Exhibit acceptable reading and pronunciation skills

Have a clear speaking voice and professional phone communication skills

Previous retail, customer service, or call center experience is a plus

Remote work positions outside of Louisiana are employed through nextSource Workforce Solutions.

Thorough documentation of all contacts within the customer management system.

Excellent verbal and written communication skills.

Here’s how the job details align with your job preferences. Manage job preferences anytime in your

Interact with all customers in a friendly and courteous manner.

Perform a variety of tasks associated with customer and client services.

Must be able and willing to receive a high amount of inbound calls.

1+ year of experience working in a customer service call center environment or a related field.

Healthcare experience is a plus but not required.

Must have reliable internet and a designated work from home space.

Answer and transfer calls as necessary through our web-based phone system, handling around 20-50 calls during open enrollment season.

Navigate between 5-10 different applications and systems efficiently.

Provide support to individual members regarding their accounts, including eligibility, enrollment, billing, and delinquency.

Skills: Insurance assistant/ Call Center

Must have experience with Insurance or Billing

Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.

Support agent/customer relationships; maintain each agency's brand.

Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.

Adhere to standard operating procedures and consistently utilizes resources provided.

Support from experienced teammates, ongoing training, and regular meetings with managers for professional development and career progression

High school diploma or equivalent experience, with preference for post-secondary education

Opportunity to provide a superior call experience and own the entire customer interaction from start to finish

Competitive base salary, comprehensive benefits package, and a focus on work-life balance

Providing excellent customer service and support through clear communication and problem-solving skills

Annuity experience required and must obtain licensing within 90 days of hire

7 years of experience with billing, accounting, finance, or financial analysis required.

Certification in Clinical Research preferred.

5 years of experience with pre and post funding in clinical research preferred.

Candidates residing in California, Arizona, Nevada, Oregon, Texas, Colorado, Minnesota, Florida, and Georgia will be considered for remote work.

Partner with investigators and ancillary departments to develop research procedures, budget estimates, and cost details.

Process Ancillary Agreements with departments providing research services.

This is a remote position.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Identify the needs of client and find solution to it.

3. Answering inbound calls, converting them to leads, and later to towing jobs.

2. Shift-based — in a Call Center that works 24/7.

1. Able to remain calm, composed, and professional even under pressure

Hybrid remote work with 80% remote and 1 day per week in the office

Handle 60-100 inbound calls per day, providing excellent customer service

Process member transactions and answer inquiries about products/services

Upsell and make product recommendations that align with member's needs

Multitask between screens and computer programs while on the phone

Understand member needs and find beneficial outcomes for them

Bachelor's degree in a related area and 2+ years of experience

Experience with MS Access databases is a bonus

Thorough knowledge of business processes and computerized business applications

Excellent communications and interpersonal skills

We believe in hiring talented people of varied backgrounds, experiences, and styles

Analyze and document existing business practices