Program Manager - Onboarding

Position: Program Manager, Customer Onboarding

Job Summary

When new customers choose Quiet Platforms or existing customers expand, the Program Manager, Customer Onboarding owns the handoff between Sales and Operations by managing the end to end onboarding experience. They partner cross functionally with Sales to understand the purchased solutions, Technology to enable any applicable system configurations, and Operations to prepare to fulfill the customer’s orders.

Responsibilities

• Act as single point of contact for all onboarding activities to both external and internal customers
• Responsible for weekly reporting on overall onboarding project statuses
• Ensure that project timeline and budget are being met
• Build and manage multiple project plans and timelines
• Lead post-mortem internal and external reviews, document key learnings and areas of improvement, and drive implementation of improvements
• Identify ways to make process more efficient and tailored to customer needs for future onboardings
• Lead issue resolution during project including escalations when needed
• Build out onboarding templates and process flow within Asana
• Own end to end onboarding process for new customers as well as existing customer facility moves and new feature / service / capability launches

Qualifications

• Demonstrated ability to analyze, prioritize, and problem-solve in fast paced environments
• Strong verbal and written communication skills
• Critical thinker with high attention to detail
• Bachelor’s Degree in Business, Supply Chain, Industrial Engineering, or related field
• 3-5 years of relevant work experience
• Strong experience managing projects of varying scope and complexity
• Experience with lean/six-sigma principles preferred

Pay/Benefits Information

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• AEO may also provide discretionary bonuses and other incentives at its discretion.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here .

Quiet Platforms, a wholly owned subsidiary of AEO, Inc., is committed to an inclusive and diverse workplace community. Quiet Platforms is an equal opportunity employer who does not discriminate on the basis of race, national origin, gender, gender identity, sex (including pregnancy), protected veteran status, sexual orientation, disability, age, or other legally protected status. This applies to all Quiet Platforms activities, including, but not limited to, recruitment, hiring, compensation, training, and performance evaluation.

About Us

Quiet Platforms - a wholly owned subsidiary of AEO, Inc is growing! We are experts at enabling brands to achieve their full potential. We take a very purposeful and principled approach to building supply chain services that enable the future. From our expert leadership to our highly capable and specially trained associates, the entire Quiet Platforms team is passionate about delivering exceptional value to our customers. Quiet Platforms is FAST. For our associates, clients, and customers, we build our business and community by being…

• Swift to act while getting the job done right. Being first is important but we strategically control our velocity based on needs.
• Accountable for our actions and decisions to provide peace of mind. We admit when we are wrong and strive to make it right.
• Futuristic Thinkers who solve for tomorrow’s problems and deliver what’s possible today. We challenge the status quo to make it better, simpler, and faster.
• Trusted through actively hearing others and fulfilling our commitments. We connect through transparent communication and a willingness to help.

Quiet Platforms is committed to an inclusive and diverse workplace community. Quiet Platforms is an equal opportunity employer who does not discriminate on the basis of race, national origin, gender, gender identity, sex (including pregnancy), protected veteran status, sexual orientation, disability, age, or other legally protected status. This applies to all Quiet Platforms activities, including, but not limited to, recruitment, hiring, compensation, training, and performance evaluation.

JOB INFO

Job Identification 207

Job Category : Supply Chain

Posting Date : 2023-07-11T13:36:23+00:00

Job Schedule : Full time

Locations : Devens, MA, United States