Onboarding Coordinator Jobs

Grow your career as an Onboarding Coordinator with an innovative global bank in Tampa, FL. 12+ months contract opportunity (with a strong chance for extension). Will be required to work onsite 2-3 days per week. Will have accountability of a high-volume product line within or across business units across the NAM region.

Responsibilities:

• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.
• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
• Investigate data
• Manage a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
• Maintenance of system data during non-employee life cycle.
• Perform on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
• Ensure all data quality issues are being taken care of as per the Data Quality program.
• Understand and ensure compliance against company policies regarding non-employee management.
• Responsible to build the projects contracts into the company’s vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
• Act as the first point of contact for queries from clients and escalate as appropriate for resolution.
• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
• Work as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
• Deliver/enhance process improvements, automation, quality/controls around operational and team excellence.
• Follow documented processes regarding non-employee management.

Qualifications:

• Strong time management skills - able to handle 150-250 emails in a daily basis.
• Risk and control knowledge.
• 2+ years of experience working in an admin or business office environment with the use of in-house computer systems.
• Experience of using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
• Previous financial services/banking/onboarding/staffing industry and vendor management systems.
• Able to grasp and master new requirements and related knowledge.
• Technical/associate degree in Business Administration.
• Prefer excellent written and oral communication skills in English and Spanish.
• 1+ years of experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.