Help Desk - Level Iii Support Technician - Madison, Ms

V2X is seeking an experienced Level III Support / Help Desk Technician to help support our IT Operation Director in a timely and professional manner. You will provide high-quality level III technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.

Responsibilities:

• Work with software developers, and our IT Infrastructure staff professionals to gather relevant information for reporting and record-keeping purposes.
• Create and maintain troubleshooting and support documentation.
• Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc.
• Handle the responsibility of answering and responding to support emails, telephone calls, and voicemails.
• Assist our IT Infrastructure staff in designing and developing utilities for improving the support process.
• Analyze & troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users.

Qualifications:

• Ability to confidently and competently complete tasks with deadlines
• Excellent customer service skills
• Operational knowledge of helpdesk ticket tracking and configuration management systems
• Strong analytical, problem solving, and organizational skills
• Possess excellent general business knowledge to complete assigned tasks
• Superior analytical, organizational, and troubleshooting/problem-solving skills
• Associate's Degree in a related field and +4 years of experience.
• Ability to effectively manage time
• Strong interpersonal, communications, and presentation skills
• Knowledge of desktop and laptop support
• Ability to work in a team environment
• Excellent written and verbal communication skills

Additional Experience:

• Position requires US Citizenship.
• Working knowledge of network technologies and troubleshooting.
• Skilled with using Microsoft based operating systems and servers, and Microsoft O356

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)