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Level Ii Help Desk Jobs in Arizona

Help Desk Level I
By TeamLogic IT At Flagstaff, AZ, United States
Experience with Autotask PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Experience providing remote desktop support.
Health, Dental, Vision Insurance offerings
Devoted to yourself to improve your education and IT field of study
Experience working tickets and answering phone calls from customers.
Service Desk Technician Ii
By Valleywise Health System At , Phoenix, 85008, Az $19.73 - $29.10 an hour
Good problem solving, communication and time management skills.
Must have knowledge of high volume technical and customer support call center ticketing systems.
Must have experience troubleshooting and problem solving customer issues in a technical environment.
Must have experience with current Microsoft products.
Must be able to work independently in the absence of direct supervision, especially during the evening and weekend shifts.
Ability to handle oneself in a professional manner working in a highly stressful environment.

Are you looking for a challenging and rewarding role in IT? We are looking for a Level II Help Desk professional to join our team. You will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries. If you have excellent customer service skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview Level II Help Desk is a technical support role that provides assistance to customers with more complex technical issues. This role requires a higher level of technical knowledge and experience than Level I Help Desk roles. Level II Help Desk professionals are responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and escalating issues to higher-level support when necessary. Detailed Job Description Level II Help Desk professionals are responsible for providing technical support to customers with more complex technical issues. This includes troubleshooting and resolving customer issues, providing technical advice and guidance, and escalating issues to higher-level support when necessary. Level II Help Desk professionals must have a strong understanding of computer hardware, software, and networking concepts, as well as a good understanding of customer service principles. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware, software, and networking concepts
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical customers
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware, software, and networking concepts
• Knowledge of customer service principles
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• 2+ years of experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and problem-solving
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Escalate issues to higher-level support when necessary
• Monitor customer service metrics and performance
• Maintain customer service records and documentation