Help Desk Level I

Help Desk Level 1
We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? As long as you take the time to understand the client’s needs and help create the best solution – you’re the right person for us and we are the right company for you!
We're looking for an IT Support Technician 1 to support our clients and our team.
Benefits:

• Health, Dental, Vision Insurance offerings
• 10 Days of PTO up to 20 Days of PTO after 5 years
• Ongoing Education and Learning
• 5 Days Sick Days
• Fitness Center across the hall
• 401K with Matching

The day-to-day:

• Updating service tickets
• Answer phone calls from our clients
• Identify Client IT needs and work with team members to develop solutions
• Handling inbound tickets
• Document any new information that has not already been documented
• Be available at inconvenient times for upgrades, troubleshooting, etc. – hopefully not too often, but you know how it goes!
• Working with teammates to assure timely resolution to client requests

We are a great fit for you if you:

• Are results-oriented, self-motivated, energetic, professional, and reliable.
• Have a strong understanding of technology and business productivity systems.
• Must have reliable transportation.
• Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!
• Have a nurturing personality
• Already have 1+ years of experience working for a Managed Service Provider and 2+ years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
• Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
• Devoted to yourself to improve your education and IT field of study

It would great if you have:

• Experience with Autotask PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
• Experience working tickets and answering phone calls from customers.
• Experience providing remote desktop support.

Having one or more of these certifications/education would let us know you mean business:

• Any Microsoft Certification
• Some College classes related to IT or associate degree in the IT Field
• Any CompTIA Certification

Salary:
$37,500 to $42,000 DOE
A bit about us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
Flexible work from home options available.