Home Mortgage Loss Mitigation Decisioning Jobs

Knowledge of corporate policy, laws, and regulatory requirements of the area of responsibility.

Handles customer complaints and escalates issues to the Manager as needed.

Loss Mitigation experience, 2+ Years

Strong written and verbal communication skills.

Good problem-solving and decision-making skills.

Strong interpersonal skills and ability to work well with a wide range of people.

2+ years experience working in a software development environment as an engineer, data analyst, or data product manager

Software development experience, with knowledge of developer workflows, processes, and tools

Partner with data teams to leverage vendor capabilities for decisioning and recommendations

Experience partnering with stakeholders across an at-scale, complex, global matrixed org setup a plus

Knowledge of infrastructure and architecture

Working knowledge of best practices in code refactoring, design patterns, design-driven development, continuous deployment, scalable applications, and application security

Manages the delinquent accounts referred and offers Loss Mitigations alternatives.

Bachelor’s or associate degree in business administration, accounting, Finance or any other related field.

Two (2) years of related experience in a financial institution required. Mortgage experience highly desirable.

Analytical and mathematical skills, proactive, organized, detail oriented and able to multitask observing the defined quality standards.

Basic knowledge of federal, State regulation and applicable to mortgage credit policies.

Good computer skills in the use of MS Office (Word, Excel, PowerPoint), Outlook, Internet Tools and other operative programs.

Assists management with forecasting pipeline volumes, loan losses, and delinquency based upon closed workouts

Knowledge of investor requirements governing mortgage collections and Federal/State laws (e.g. Fair Debt collections act, privacy act, fair lending).

Excellent data entry and typing skills

Decisioning acknowledges receipt of the file and reviews file for complete documentation

Complete steps within the decisioning process workflow within assigned timelines to insure maximum customer experience

Insure all regulatory requirements are met for each account within the work out process

Requires 2+ years of experience in mortgage processing

Effectively process and manage individual working pipeline. Ensure quality loan files and meet member service level expectations.

Analyze and validate documentation in accordance with applicable mortgage lending requirements and internal lending policies.

Proficient knowledge of financial products, services, policies and regulatory guidelines related to mortgage products is preferred.

Prior Home Equity processing and disbursement experience is preferred.

2+ years of mortgage processing experience is required.

Basic computer skills - Knowledge of Windows including Word and Excel

Previous experience in a Collections role with heavy skip tracing responsibilities

Ability to independently manage their time daily to ensure productivity and goals are met

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer

Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

3+ years collection or relevant experience (automotive preferred)

2 - 4 years of experience a financial services or related industry environment with heavy administrative responsibilities

Adhere to Investor/Insurer requirement documentation when required

Assist area managers with other projects and initiatives as required

Timely review all incoming documents to determine if the document(s) constitute a complete request for Loss Mitigation

Send written letters to borrowers confirming the Completeness or Incompleteness of their Loss Mitigation request package

Outbound and inbound calls to/from borrower in regards to incomplete or complete Loss Mitigation packages

Uses effective time management to ensure customer service experience is satisfactory and meets expectations.

Knowledge of Loan Management Systems for financial services

Previous skip tracing experience in consumer finance environment or equivalent required

Typically requires a minimum of 2 years of related experience.

Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required

Effective/excellent oral and written communication skills and tact

Reviewing all CFPB, USDA, FHA, RD, VA, FNMA & FMAC updates & reviews with management on any upcoming changes.

Working knowledge of FNMA, FHLMC, MLNF, FHA, and VA loan investor requirements.

Working knowledge of investor delinquent reporting requirements, policies, and procedures. General understanding of U.S. Bankruptcy Code and foreclosure processes.

Working knowledge of payoff and re conveyance time requirements.

One to three years of similar or related experience.

Working knowledge of mortgage loan collection procedures and related laws and regulations.

Daily job duties may include a variety of tasks, such as:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Reviewing application documents sent in by customers

Processing the application to determine assistance option

Creating plan documents to send to customers

Reviewing and executing documents returned by customers

Strong organizational, time management, documentation and analytical skills

Maintain compliance with Consumer Finance Protection Bureau (CFPB) processing, communication, notification standards and timelines.

Couple years’ work experience in mortgage default servicing environment

Proficient working knowledge of Microsoft Applications (Word, Excel, PowerPoint, Outlook)

Strong written and verbal communication skills

Ability to manage pipeline and adjust to pipeline fluctuations

Uses knowledge of systems and industry requirements to identify development needs or systems modifications

Bachelor's degree in business, computer science, product marketing, or the equivalent combination of education, training, and work experience

Knowledge of Black Knight’s products, services, and capabilities (MSP)

Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions, as needed

Oversees the delivery of continuous and effective services and ensures completion within budget and in accordance with requirements contractual or other

Requires 3+ years of Agile product owner, business, technical analysis, or consulting experience

Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC.

Partners with Managers and Supervisors within the Loss Mitigation Department and recommend resolution courses of action to solve problems.

High school diploma or equivalent required. Some college courses in business, accounting or finance preferred.

Three (3) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.

Knowledge of Microsoft Suite at an intermediate level required.

Maintain a database to track issues received, resolution, follow-up, and complete customer call backs to ensure inquiry resolution.

Uses effective time management to ensure customer service experience is satisfactory and meets expectations.

Knowledge of Loan Management Systems for financial services

Previous skip tracing experience in consumer finance environment or equivalent required

Typically requires a minimum of 2 years of related experience.

Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required

Effective/excellent oral and written communication skills and tact

Excellent written and verbal communications skills

Understanding of excel spreadsheets, word and basic computer skills

Solicit delinquent and problem loans for loss mitigation.

Conduct phone and face to face interviews with borrowers for loss mitigation processes.

Send and process incoming borrower response packets.

Counsel borrowers about various loan programs and help them to select the program that best fits their financial goals and needs.

Aggressive compensation package based on experience and skill set

3+ years of Loss Mitigation Underwriting experience required.

Comprehensive benefits package including Medical/Dental/Vision

Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.

Independently maintains a portfolio size of 100+ loans by meeting all investor, departmental and company guidelines.

Works directly with Borrower Advocate team on loss mitigation follow up’s, approval, or denials.

Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.

Assist management in identifying training opportunities and in creating an environment of continuous process improvement.

Come join our amazing team and work remote from home!

One (1) to Three (3) years of Loss Mitigation experience preferred.

A strong working knowledge of Loss Mitigation process and investor programs.

Excellent Fiserv knowledge and the ability to research in both system and imaging.

Member services experience a plus

Competitive compensation and Greater Benefits are part of our deal.

We build relationships because we know that we are Greater Together.

We Stay Trustworthy as we serve our communities.

"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.

We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.

Mortgage /Default experience or Loan Closing experience 2+ years

Knowledge of mortgage documents, title insurance and title vesting

Working knowledge of MSP/Fidelity, ALS, Back in Black (preferred)

Strong knowledge of Mortgage Agency/Insurer and Regulatory guidelines

Working knowledge of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA and UDAAP

Strong negotiation skills and ability to work independently in a time sensitive environment

Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.

Assist management in identifying training opportunities and in creating an environment of continuous process improvement.

One (1) to Three (3) years of Loss Mitigation experience preferred.

A strong working knowledge of Loss Mitigation process and investor programs.

Excellent Fiserv knowledge and the ability to research in both system and imaging.

Research and respond to inquiries or requests.