Associate, Mortgage Servicing (Loss Mitigation)

The Associate, Mortgage Servicing (Loss Mitigation), contributes to the Loss Mitigation operation success by effectively handling the assigned cases in compliance with applicable regulations and laws. Position works on site and is based in Pinero Plaza, San Juan PR.

• Tracks cases pipeline to achieve results.
• Manages the delinquent accounts referred and offers Loss Mitigations alternatives.
• Validates the integrity of the data as part of the Loss Mitigation alternative being offered so that the data is consistent with the documents in the record.
• Ensure compliance with all state laws and federal regulations regarding Loss Mitigation.
• Analyzes the financial information of customers, credit data and collateral as applicable.
• Responsible of analyzing and handling complex legal situations, particularly related to contentious litigation, and/or title issues and recommend course of action to receive the legal approval to close the Loss Mitigation alternative.
• Supports all other loss mitigation units with follow ups to providers, solving legal situations, calling customers and negotiating in collaboration with the closing unit.
• Makes recommendations on most convenient alternative of loss mitigation to restructure mortgage in compliance with policies, procedures, regulations as well as state and federal laws.
• Monitors mediation process and serve as a liaison between Oriental Bank and the representatives or lawyers that represent Oriental Bank in such mediations.
• Other duties may be assigned.
• Monitor temporary alternatives (Trials, Forbearances, etc) to promote the resolution of particular conditions established by underwriters to execute the permanent loss mitigation alternative.
• Provides all the documentation required to guarantee an effective representation and promote a quick solutions.

• Proficient written and verbal communication skills in English and Spanish with a demonstrated ability to write communications clearly, concisely and effectively.
• Ability to work independently, in a organized and efficient manner.
• Basic knowledge of federal, State regulation and applicable to mortgage credit policies.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Bachelor’s or associate degree in business administration, accounting, Finance or any other related field.
• Analytical and mathematical skills, proactive, organized, detail oriented and able to multitask observing the defined quality standards.
• Ability to establish and maintain effective working relationships with clients, coworkers and other external collaborators, when applicable.
• Basic knowledge of products applicable to the mortgage banking and loss Mitigation alternatives, as well as knowledge of mortgage related federal & state regulations preferred.
• Two (2) years of related experience in a financial institution required. Mortgage experience highly desirable.
• Good computer skills in the use of MS Office (Word, Excel, PowerPoint), Outlook, Internet Tools and other operative programs.