Remote Loss Mitigation Escalation & Research Specialist

Come join our amazing team and work remote from home!

The Loss Mitigation Escalation and Research Specialist (“LMERS”) will be the point contact for multiple departments within the company (i.e. Advocacy, Customer Research, Collections, Escrow, etc.) to contact regarding Loss Mitigation issues. The LMRES will be responsible for tracking, researching and responding to all Loss Mitigation issues in an effective and timely manner while also providing trending information to Loss Mitigation Management. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $24.00 - $26.00 per hour.

What you’ll do:

• Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.
• Partner with Managers and Supervisors within the Loss Mitigation Department and recommend resolution courses of action to solve problems identified during research process.
• Partner with other departments to address loan level issues and perform root cause analysis.
• Research and respond to inquiries or requests.
• Function as the subject matter expert for Loss Mitigation.
• Provide detailed responses that include root cause analysis and imaging documentation.
• Minimal travel supporting business operations may be required.
• Other duties and projects as assigned.
• Assist management in identifying training opportunities and in creating an environment of continuous process improvement.

What you’ll need:

• One (1) to Three (3) years of Loss Mitigation experience preferred.
• Excellent Fiserv knowledge and the ability to research in both system and imaging.
• High school diploma or equivalent required; college degree preferred.
• A strong working knowledge of Loss Mitigation process and investor programs.
• An intermediate level of knowledge of Microsoft Suite of Applications (Word, Excel, Outlook, etc.) Strong organizational skills with good attention to detail required.
• SAGENT experience preferred.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Educational Reimbursement.
• Customized training programs to help you advance your career.

EEO/AAP Employer