Loss Mitigation Intake Specialist

We’re looking for amazing people! Come join Virginia Housing as a Loss Mitigation Intake Specialist
This important role will report to the Loss Mitigation Manager and support our loss mitigation team in its on-going efforts to assist Virginia Housing borrowers retain home ownership and avoid foreclosure. The primary goal of this position is to verify that all required loss mitigation documents are received timely. The Loss Mitigation Intake Specialist reviews incoming loss mitigation applications to verify that they are fully completed, signed and dated to ensure that all required documentation is provided.
Responsibilities will include:

• Document customer loan files with the most current status and communication activity.
• Handle incoming phone calls, answering borrower inquiries, and responding to borrower phone messages or written inquiries.
• Maintain compliance with Consumer Finance Protection Bureau (CFPB) processing, communication, notification standards and timelines.
• Provide written communication to borrowers of incomplete applications to include a list of documents required to complete the application.
• Assign completed applications/BAPs to Sr. Loss Mitigation Officers.
• Review incoming mail and loss mitigation mailbox to identify new borrower’s assistance packages, (BAPs) and trailing documents and acknowledging incoming mail/applications/BAPs.

Qualified candidates must possess:

• Couple years’ work experience in mortgage default servicing environment
• Strong organizational, time management, documentation and analytical skills
• High School Diploma or GED or equivalent vocational/technical training
• Ability to meet deadlines
• Familiarity with FHA, Fannie Mae, Freddie Mac, Rural Development and VA loss mitigation servicing guidelines.
• Strong written and verbal communication skills
• Ability to manage pipeline and adjust to pipeline fluctuations
• Proficient working knowledge of Microsoft Applications (Word, Excel, PowerPoint, Outlook)

Preferred experience:

• Working knowledge of Black Knight/MSP Servicing Platform

Virginia Housing is one of the nation’s premier housing finance organizations. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.
We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a cafeteria, fitness center, and free parking. Educational opportunities to help your advancement are available through classroom and online programs.
Applications and resumes are accepted online only at: http://www.virginiahousing.com/careers.
This position will close at midnight on May 5, 2023.
This position follows a Hybrid work model (3 days in-office, 2 days remote)
Hiring Range: $42,907 - $55,777
A Background check will be performed as a condition of employment.
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