Home Mortgage Loss Mitigation Backend Fulfillment Senior Specialist

Description

The SPOC Backend Fulfillment role will be responsible for managing the customer relationship throughout the modification and pre-foreclosure liquidation close out process. Backend Fulfillment is primarily responsible for communicating and tracking borrower trial payments through the completion of the retention modification process in addition to drafting and issuing final modification documents and/or pre-foreclosure liquidation collateral documents. In addition to the customer the Backend Fulfillment teammate will work closely with mortgage title companies, mobile notaries and settlement agents to provide guidance on next steps on approved borrower workout resolutions. The Backend Fulfillment role may have regular direct contact with the MI companies, GSEs such as Fannie Mae/Freddie Mac and Insurers such as HUD and USDA.

• Demonstrate high level communication and phone skills
• Strong negotiation skills and ability to work independently in a time sensitive environment
• High School or Equivalent (Required)
• Knowledge of mortgage documents, title insurance and title vesting
• Bachelor Degree, Preferred
• Working knowledge of MSP/Fidelity, ALS, Back in Black (preferred)
• Working knowledge of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA and UDAAP
• Strong knowledge of Mortgage Agency/Insurer and Regulatory guidelines
• Problem solver (demonstrated analytical / research skills)
• Mortgage /Default experience or Loan Closing experience 2+ years
• Ability to track multiple tasks
• Strong PC Skills

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

This is an in office position

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth