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Mortgage Loss Mitigation Specialist

Company

First United Bank
Address , Plano, 75093, Tx
Employment type FULL_TIME
Salary
Expires 2023-10-03
Posted at 9 months ago
Job Description
Join Our Team!
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.
The Position
Job Title
Mortgage Loss Mitigation Specialist
SUMMARY
This position is responsible for providing exceptional service during the default process, to both internal and external customers. The Loss Mitigation Specialist will partner with the Single Point of Contact Specialists and other departments including Customer Service, Escrow, Foreclosure, Bankruptcy, Cashiering, and other operations groups as necessary. In this role, this person will work with these different departments and the borrower to provide the appropriate loss mitigation options to ensure the best outcome for the borrowers and the company.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Be the primary contact for internal and external customers and approved third parties. Be able to speak to loss mitigation options while providing exceptional customer service.
Be well-versed in Loss Mitigation investor-specific guidelines.
Vast understanding of regulatory guidelines as they pertain to loss mitigation.
Collect missing documents from borrowers to complete their loss mitigation reviews.
Review modification documents to ensure the accuracy of terms and verbiage.
Complete loss mitigation reviews within the SLAs provided by the department and investors.
Assists customers with routine account-related questions and requests as well as collection of payments pertaining to loss mitigation.
ADDITIONAL DUTIES AND RESPONSIBILITIES
  • Other duties as assigned by supervisor.
  • Dresses professionally.
  • Handles customer complaints and escalates issues to the Manager as needed.
  • Adherence to all First United Policies and Procedures.
  • Maintains cleanliness in and around the workstation.
  • Completes all required compliance exams on a yearly basis.
  • Recommends to supervisor methods to improve the department.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Work Experience
  • High School or Equivalent (GED), Required
  • Financial services/operations environment, 4+ Years
  • Bachelor’s degree, (Preferred)
  • Loss Mitigation experience, 2+ Years
Technical/Functional Competencies
  • Demonstrates good judgment.
  • Strong organizational skills.
  • Strong interpersonal skills and ability to work well with a wide range of people.
  • Strong negotiation skills.
  • The ability to use e-mail, phone, and other communication tools is necessary.
  • Strong written and verbal communication skills.
  • Takes initiative in the development and completion of projects.
  • Dependable and adheres to timelines and schedules.
  • Knowledge of MSP (Preferred)
  • Ability to work in a fast-paced environment and work well under pressure.
  • Willingness to accept additional responsibilities.
  • Ability to work in a team environment to resolve problems.
  • Knowledge of corporate policy, laws, and regulatory requirements of the area of responsibility.
  • Exceptional customer service skills.
  • Good problem-solving and decision-making skills.
  • Proficient computer skills.
  • Basic mathematical skills.
Physical Working Conditions
This is sedentary work that requires the following physical activities:
  • May be required occasionally to stoop or kneel.
  • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking hearing, and visual acuity including close vision.
  • Occasional lifting (up to 10 pounds of computer equipment or paper).
  • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Working Conditions
  • Normal Office environment.
  • Moderate noise level.
Hours & Work Schedule
  • Work Schedule: Monday – Friday, 9:15 – 6:15. One Saturday a month: 8:00 – 1:00.
  • Hours per Week: 40
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by the supervisor to meet the organization's ongoing needs.
All Locations:
Plano-Parkwood
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.