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IT Helpdesk Support Specialist Jobs

It Helpdesk Remote Support; Support Specialist I
By Liberty University At United States
Previous education or professional certifications may be considered in lieu of work experience.
Escalate tasks due to need for higher level of technical ability or customer service skills required.
Strong customer service, interpersonal, and communication skills.
Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
A minimum of one year of experience in computer troubleshooting or a similar technical field.
Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.
It Technician - Helpdesk Support
By Mercantile Bank At Wyoming, MI, United States
General knowledge of cable management and general phone administration.
Minimum of 1-year IT experience.
IT Certifications preferred but not required.
Serves as contact for Internal Bank IT Help Desk Support
Originates and resolves help desk incidents and change orders in a timely manner
Assists with new employee setups, adds, changes, and/or moves
It/Helpdesk Support Level I-Ii
By TBF ENTERPRISES, INC. At Tequesta, FL, United States
IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)
Microsoft Windows, Microsoft 365 deployment, administration, and management
Virtual Device administration and management (Microsoft Azure)
Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.
3-5 years of technical and customer support experience (Auto Dealership IT support a plus)
Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)
It Helpdesk Specialist Jobs
By TechniPower, Inc. At Cleveland, OH, United States
2+ years of experience with IT Helpdesk
Experience working with existing Servers or helping set up new Servers
Knowledge of firewalls, Active Directory, switches etc..
Able to set up new users, help with software upgrades and perform troubleshooting
It Helpdesk Jobs
By Apptad Inc. At Plano, TX, United States
Call & customer handling skill
Answer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution
Answer user queries assist them with L1 troubleshooting
Adherence to policies and procedures set by client
Opens, logs, prioritizes, assigns, and closes calls logged in the IT Service Desk
Asks End User all the relevant information concerning the call made or issue reported
It Support / Helpdesk Specialist
By OpenBet At Chicago, IL, United States
Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
Fulfil User Account Management requests, including Access Card Management
Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
Maintain the asset database and hardware inventory for Chicago Office; Manage stock of IT Equipment and maintain Lifecyle Management
Strong knowledge and experience of operating system administration (Windows OS / Mac OS)
Helpdesk Specialist Jobs
By Morph Enterprise At Washington, DC, United States
Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Compliance Helpdesk Support Specialist (Boston Hq/Remote)
By WinnCompanies At Boston, MA, United States
Experience with property management software.
Experience with RealPage property management software.
To learn more, visit winnbenefits.com
Bachelor's degree or equivalent work experience.
3-5 years of relevant work experience.
Effective written and oral communication skills.
It Helpdesk Specialist Jobs
By Alexander Technology Group At Watertown, MA, United States
Must be eligible to work in the US for any Employer without restriction or expiration
No third-party candidates will be considered for this role
No relocation assistance can be provided for this position
Helpdesk Specialist Jobs
By Electrosoft Services Inc At , , Md
1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
Handle/manage computer equipment moves from workstation cube/office to another.
Submit biweekly reports to OCS manager.
Perform on-site on a regular basis.
Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.
It Network Specialist (Helpdesk/Custspt)
By USAJOBS At Chesapeake, VA, United States
Experience with Active Directory, creating, deleting and modifying user accounts.
Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
Must satisfactorily complete a Federal Background check.
Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations).
Worked for the United States government as an employee overseas in a Federal or military capacity; or
Have been a dependent of a United States Federal or military employee serving overseas.
Tier Two It Helpdesk Support
By Affinia Healthcare At St Louis, MO, United States

POSITION TITLE: Tier Two IT Helpdesk Support REPORTS TO: Assistant Vice President of Information Services STATUS/HOURS: Regular/Full-time (Evenings and Weekends as scheduled) POSITION SUMMARY: The ...

It Helpdesk/Workplace Support
By TDA Creative At New York City Metropolitan Area, United States
Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication
Assist with and eventually carry out effective problem management, quality support, and installations.
File management via Microsoft DFS
TOIP Management and Video Conferencing on Cisco UCS
Good knowledge about Enterprise information system.
Good knowledge of safety procedures and constraints
It Helpdesk Remote Support; Support Specialist I
By Liberty University At , Remote
6. Previous education or professional certifications may be considered in lieu of work experience.
2. Escalate tasks due to need for higher level of technical ability or customer service skills required.
5. Strong customer service, interpersonal, and communication skills.
1. Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
2. A minimum of one year of experience in computer troubleshooting or a similar technical field.
4. Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.
It Support/Helpdesk Engineer
By U.S. Courts At , Denver, 80257, Co $55,737 - $119,303 a year
If you are relying on your education to meet qualification requirements:
Familiarity with systems management and automating tools such as KACE, SCCM/MECM, Bash/Python/Powershell.
Provides support for mobile devices and remote access.
At least two years of experience working as member of a helpdesk installing, repairing, upgrading, and troubleshooting Windows desktops and laptops.
Excellent customer service skills and strong oral and written communication skills.
Knowledge of Windows, Active Directory, Mac/OSX/iOS, VDI, O365/Office/Teams/Outlook.
It Helpdesk Specialist Jobs
By RealVoice At , Memphis, 38128, Tn
Provide first-line technical support for all internal users, including remote users.
Escalate issues to the IT Manager or appropriate team member as necessary.
Minimum of 2 years of experience in an IT helpdesk role, ideally in a Windows OS and networking environment.
Some experience with VOIP telephony or SIP is required.
Strong problem-solving skills and the ability to work under pressure.
Excellent verbal and written communication skills.
Helpdesk Support Jobs
By Pinnacle Partners, Inc. At , Indianapolis, 46240, In $23 an hour
2+ years of Helpdesk experience
Experience troubleshooting and supporting MS tools and technologies, AD, Windows 10, Windows 11 and mobile devices including tablets, printers
Experience and ability to troubleshoot issues
Experience with a ticketing system
Strong customer service and communication skills
Experience with a POS tool
It Helpdesk Jobs
By TDA Creative At New York, United States
Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication
File Management via Microsoft DFS
Good knowledge of enterprise information system
Ability to manage providers, outsourcing companies
Mastery of the architecture of the production system and its operation
Mastery of production methods and standards (ITIL)
It Support Engineer (Helpdesk)
By Endeavor Operating Company, LLC At , Bradenton, Fl
Monitor Helpdesk for inbound issues
Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
Ensure all issues are logged and documented in the Helpdesk system
Quickly and professionally assess issues and take steps to resolve
When resolution is complete, document cause and resolution then close Helpdesk incident
Escalate and refer unresolved issues to other team members or Level 2 when appropriate

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Helpdesk Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and enjoy helping others, this is the perfect job for you!

What is IT Helpdesk Support Specialist Job Skills Required?

• Technical knowledge and experience in troubleshooting hardware and software issues.
• Knowledge of computer systems, networks, and software applications.
• Ability to diagnose and resolve technical issues.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time efficiently.
• Knowledge of IT security protocols and procedures.

What is IT Helpdesk Support Specialist Job Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field.
• A+ certification or other technical certifications.
• Experience in a customer service or technical support role.
• Knowledge of Windows and Mac operating systems.
• Knowledge of network protocols and troubleshooting.

What is IT Helpdesk Support Specialist Job Knowledge?

• Knowledge of computer hardware and software.
• Knowledge of network protocols and troubleshooting.
• Knowledge of Windows and Mac operating systems.
• Knowledge of IT security protocols and procedures.
• Knowledge of customer service and technical support best practices.

What is IT Helpdesk Support Specialist Job Experience?

• At least one year of experience in a customer service or technical support role.