It/Helpdesk Support Level I-Ii

We are currently looking for an experienced IT support Helpdesk technician to work 100% remotely, to support our internal employee staff. You will be working in the fast-paced auto industry environment to support employees with their everyday technical issues.

Job Functions:

• Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.
• Provide back up support and assistance to the IT Director, as needed
• Identify, evaluate, and prioritize technical issues to ensure that inquiries are resolved appropriately and in a timely manner.
• Assists in resolving technical problems that are software or hardware related by providing guidance or resolution through a defined escalation process.
• Responds to employee technical inquiries via email or through the ticketing system.

TBF Enterprises, Inc/Jupiter Warranty – Is a Professional Automotive Warranty Administration Services Company – Providing OEM Warranty administration for over 450 Auto Dealerships across the nation.

Requirements

We’re currently hiring people with experience in the following fields:

• Microsoft Windows, Microsoft 365 deployment, administration, and management
• Remote network troubleshooting and administration
• 2 or more years of technical training in computer/network support preferred (Microsoft, A+)
• VPN software configuration and troubleshooting (Cisco, Meraki, SonicWALL, FortiClient, Palo Alto, Sophos, etc.)
• IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)
• Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)
• A high level of English language proficiency, both spoken and written, is required
• Experience working with ticketing systems
• Virtual Device administration and management (Microsoft Azure)
• 3-5 years of technical and customer support experience (Auto Dealership IT support a plus)

The qualified individual needs to possess the following Qualifications, skills, and abilities:

• A passion for learning and the ability to adapt to new technologies
• Analytic and problem-solving skills
• High School diploma or G.E.D
• US Citizen
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail, especially when it comes to documentation and taking excellent notes
• A passion for customer service and great ‘soft’ skills

Benefits

Benefits:

• Dental Insurance
• 401(k)
• Health insurance
• Vision insurance
• Paid time off