It Helpdesk/Workplace Support

IT Helpdesk / Workplace Support - New York Onsite - Contract - Hedge Fund

We are partnering with a French Hedge Fund, with an office in New York City. They are looking for someone for an individual to work with the workplace support teams in mostly Paris, New York and San Francisco.

Responsibilities:

Assist with and eventually carry out effective problem management, quality support, and installations.

Safeguard a high-level quality of the business applications, services and workstation environments given the responsibility of support.

Deal with incidents, requests, and more.

Work closely with the infrastructure manager and team, while keeping up to date thanks to a technology watch. The ability to follow and lead are essential.

Requirements:

Knowledge of the employee workstation environment, the system and network architecture, security, ability to identify incidents, the needs for change and the components involved (hardware, software).

Good knowledge about Enterprise information system.

Mastery of the architecture of the production system and its operation.

Mastery of different types of operating systems.

Good knowledge of safety procedures and constraints

Mastery of production methods and standards (ITIL)

Ability to manage providers, outsourcing companies

Microsoft Windows 10 / Office 2016 / Moving to O365

Diversified security layer on McAfee EPO workstations, MS ATA, certificate

Microsoft 2008 R2 Active Directory

File management via Microsoft DFS

Virtualized Infrastructure with 95% ESXi VMware

SCCM 2016 to deploy the Master and Workstation Applications

Microsoft Exchange 2010

IronPort and Sophos email filtering

Enterprise Vault for mail archiving

MDM Airwatch Solution

Cisco LAN Switching

Cisco Meraki WIFI Global Solution

TOIP Management and Video Conferencing on Cisco UCS

Planning via TMS / Cisco CMS and Tiger Reporting

Using the Varonis suite (DA, DP, DN, DCF)

Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication

Beyond Trust remote support or equivalent remote support software

Must be a US Citizen or Green Card Holder and must be living in New York City