It Support/Helpdesk Engineer

Duties

Representative Duties:

• Responds, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance on hardware, software, and networking issues.
• Performs other duties as assigned.
• Ensures new and existing employees have required equipment.
• Maintains communication throughout projects and aligns expectations with deliverables.
• Provides end-user training.
• Creates documentation, instruction materials and reference guides.
• Occasional off-hour work and travel required.
• Provides support for mobile devices and remote access.

Requirements

Conditions of Employment

Must be a U.S. citizen or lawful permanent resident seeking U.S. citizenship. Excepted service appointments are "At-Will." Appointment is contingent upon successful completion of a background investigation. Employees are subject to the Judicial Code of Conduct. Position contingent upon the continued availability of funds. The Clerk of Court reserves the right to modify the conditions of this announcement or withdraw the announcement without prior notice. Direct deposit of pay required.

How You Will Be Evaluated

• Selective Service
• Privacy Act
• Social security number request
• Signature and false statements
• Reasonable accommodation policy
• How to Apply Submit cover letter, resume, and Application for Judicial Employment, as a single PDF attachment, to [email protected]. Reference 23E03 in the subject line. Incomplete application packages will not be considered. Only applicants selected for interview will be contacted.Agency contact informationHuman ResourcesEmail [email protected] US Court of Appeals for the Tenth Circuit 1823 Stout Street Denver, CO 80257 USNext steps Only the most qualified candidates will be contacted.
• Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Federal Judicial Branch Application for Employment, cover letter, and resume.If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• Financial suitability
• Equal Employment Opportunity (EEO) Policy
• New employee probationary period

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request
• Benefits Review our benefits

Required Documents

Clarification from the agency

Open-Until-Filled. Applications reviewed as received. Priority given to applications received by March 31st, 2023.