Help Desk Technician Jobs

A Duda & Sons, Inc. (DUDA), a privately owned, diversified land company headquartered in Oviedo, Florida, seeks a full-time Service Desk Technician. The Service Desk Technician will be the first point of contact providing customer service, technical support, and incident resolution to Duda employees. Must be able to identify, isolate, analyze, and resolve issues of varying technical difficulty or escalate high-priority service interruptions using sound incident management and customer service practices.

Day-to-day tasks include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance in person or via remote access in a timely and accurate fashion and provide end-user assistance across the infrastructure via telephone or remote access.

Primary Responsibilities And Duties

• Escalate issues and involve experts or vendors wherever required to resolve issues as quickly as possible.
• Use tools and methodologies to load, copy and customize operating system configurations for deployment.
• Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), or notebooks that have authorized access to the network
• Return defective equipment/parts to maintenance inventory, document customer repairs, and maintains and restock assigned parts inventory to ensure proper spare parts levels.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Install, upgrade, support, and troubleshoot desktop operating systems and other authorized desktop applications or peripheral equipment.
• Perform remedial repairs on computers, laptops, printers, and other authorized peripheral equipment.
• Safely package equipment for branches and arrange for the transport of the equipment.
• Escalate the issue/problem to infrastructure team members when the restoration is beyond the scope of the computers, laptops, printers, and other authorized peripheral equipment.

Requirements And Qualifications

• Working knowledge of Microsoft Suite of applications and remote control tools
• A+, Server +, Network+ knowledge (certification preferred)
• Working experience troubleshooting software and hardware issues
• Strong customer service and organizational skills, including excellent interpersonal and communication skills
• Microsoft, Cisco, service management certifications (preferred)
• Ability to operate tools, components, and peripheral accessories
• Knowledge of ITIL foundation (preferably ITiLv3 certified)
• Degree in Information Technology or related field preferred, along with 3-5 years of experience in a technology support role.
• Basic knowledge of enterprise infrastructure and technology

Work Schedule

9 am to 6 pm to accommodate West Coast operations

On-call duty is required approximately every 4-5 weeks, including evenings and weekends.

Some local travel

Compensation And Benefits

• More voluntary benefits include but are not limited to Term Life Insurance, Whole Life Insurance with Long Term Care Rider, Accident Insurance, Critical Illness Insurance, Cancer Insurance, Smart Dollar Financial Wellness tool, and Identity Theft Protection.
• Tuition Assistance Program
• Basic Life Insurance
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Long-Term Disability
• Duda and Sons, Inc. is a private family-owned company, recognized as #5 on Orlando Business Journal's Top 100 Privately held companies in Central Florida. Starting as a humble celery farm in 1926, DUDA's business operations today include Duda Farm Fresh Foods, one of the world's leading producers and suppliers of celery and other quality fresh and fresh-cut vegetables and citrus; The Viera Company, a highly regarded community developer with fully-integrated real estate operations including Viera Builders, a residential home builder; as well as Duda Ranches, manager of DUDA's agricultural operations including sod, sugarcane, citrus, and cattle.
• Be Happy Be Healthy Wellness Program
• Medical, Dental, and Vision
• Short-Term Disability
• Paid sick and vacation time, as well as paid holidays.
• 401k with employer matching

No agencies, please. Candidate must be authorized to work in the US. EOE

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