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Help Desk Analyst Jobs in Virginia

Help Desk Analyst Jobs
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
Help Desk Analyst Jobs
By Innovative Information Technologies, Inc. At Richmond, VA, United States
·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years
·Responds to telephone calls, email and personnel requests for technical support. Required 2Years
·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years
Rc Data Security And Help Desk Analyst 2
By UVA Medical Center At , Charlottesville, Va $21.95 - $34.02 an hour
In addition to the above job responsibilities, other duties may be assigned.
COVID Vaccination Requirement and Guidelines
Assists with Quality Assessment and Root Cause Analysis.
May assist with coordinating and maintaining Revenue Cycle Department class enrollment data, as requested by training leadership.
Provides support to the Revenue Cycle Training Department and HSTS Security.
The University of Virginia, i
Help Desk Analyst I (S04513P)
By University of Texas at Arlington At , Arlington, 76013, Tx
Knowledge and experience creating documentation using Microsoft Word, Microsoft Publisher, Express Web, Dreamweaver, Wiki, or content management system.
Salary is commensurate based on qualifications and relevant experience.
Create and update knowledge articles, documentation, and web pages.
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Telephone support and in person support experience.
Experience with Help Desk tracking software such as ServiceNow, ADUC, and Office 365.
Help Desk/ Business Systems Analyst Junior
By CACI At , , Va
Experience gathering system requirements and testing.
We offer competitive benefits and learning and development opportunities.
Experience using Microsoft Word, Excel, PowerPoint, Outlook.
Experience with supporting software applications.
Must demonstrate ability to provide professional and timely customer support.
Must be able to interface daily with end user community via phone and email during specified Help Desk hours.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information