Help Desk Analyst Jobs

Required Skills:

·Experience providing technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems Required 2Years

·Responds to telephone calls, email and personnel requests for technical support. Required 2Years

·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years

·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years

·Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Required 2Years

·Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and OS Required 2Years

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Help Desk Analyst 2

ON-SITE

The Help Desk Analyst provides technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.