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Customer Success Liaison Jobs in San Francisco, California

Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner
Customer Success Management Jobs
By Pomelo, Inc. At San Francisco, CA, United States
Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)
5+ years of experience in a customer-facing role managing relationships with a high volume of users
Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers
Experience leading cross-departmental projects to drive positive customer outcomes
Bachelor’s degree or equivalent experience
Experience with managing a phone support team
Avp, Customer Success - Emea
By BetterUp At San Francisco, CA, United States
Monitor the health and progress of your team’s customers, and coach CSMs on account management strategies.
Experience creating capabilities ahead of need and maximizing ability to deliver value to the business.
Drive a consistently excellent customer experience that reflects BetterUp Mission and Values, right-sized to customer segmentations and needs.
Manage team to execute key KPI’s for the function.
5+ years of CS leadership experience primarily in non-renewal focused CS organizations, preferably with complex solutions.
Leadership experience with a preference for global experience.
Leader, Customer Success Jobs
By Benchling At San Francisco, CA, United States
Work with Sales and Customer Experience leadership teams on growing and retaining customers.
Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts.
Experience confidently working with Director, VP and C-Level leaders from day 1 on the job.
7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
Excellent communication skills in verbal, written and presentation formats.
Fertility healthcare and family-forming benefits
Customer Success Engineer Jobs
By Groove Labs At , San Francisco, Ca
Bachelor's degree or equivalent experience in Engineering
3+ years of relevant experience in a customer/sales engineering role
*Benefits and perks may vary per country*
Research complex technical projects, both internal and external in nature, and work with engineering to bring them to completion
Assist customers with custom configurations and help them implement Groove in a way that matches their business processes
Complete technical RFPs and information security requests when necessary
Customer Success, Ecosystem Jobs
By Datavant At , San Francisco, Ca $110,000 - $150,000 a year
Creation and management of for-profit, not-for-profit, or academic registries
3+ years experience in healthcare technology and customer facing roles (required)
Ability to manage and influence through persuasion, negotiation, and consensus building
Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
Experience in sales and post-sales experience (ideal, but not required)
Bonus for experience or interest in any of the following domains:
Customer Success Engineer Jobs
By Termii At San Jose, CA, United States
Knowledge or experience with SQL/Database connections
Proven work experience (Minimum of 1year) as a Customer Success representative or similar role
Knowledge of web app development and relevant languages (HTML, CSS, Javascript)
Relevant Certification (e.g ITIL) is a plus
Hybrid Work Structure (3 days remote, 2 days On site)
Celebration benefits (Birthday, Wedding, Childbirth)
Customer Success Supervisor Jobs
By Reviver At Granite Bay, CA, United States
3-5 years of experience in communications, sales, account management, and/or customer success
Look for opportunities to improve the customer experience.
Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Resolve customers’ billing, service, and technical complaints.
Customer Relationship Liaison Jobs
By Apria At Santa Fe Springs, CA, United States
Comprehensive benefits package offered for eligible employees:
Manages all follow-up functions with the account, post set-up.
At least 2 years of related experience
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
We recognize our veterans by offering a company paid day off for Veterans Day
Compensation is commensurate with experience
Customer Success Leader Jobs
By HaJunk At San Francisco Bay Area, United States
Ability to manage time and multi-task
Establish relationships with students on campus and online
Identify potential customers and what activates them
Testing new features of a product or service
Adapt online content to feedback from the field
Use AI-available tools to compare the characteristics of communities.
Customer Success Analyst Jobs
By FactoryFix At Sacramento, CA, United States
Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
Evaluate internal and external data to compile, analyze and report sales data weekly to the sales team.
Create dashboards in the Power BI to assist the sales and marketing teams in directing customers and tracking sales metrics.
Provide support to the sales team in the form of pricing analysis, product analysis, and other market trend requests.
Assist with transportation routes and networks.
Developing metrics for transportation analysis, then conducting data analytics and cost research on truck routes.
Customer Success Assoc Jobs
By ServiceNow At , San Diego, 92121, Ca $56,700 - $85,860 a year
Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.
Data entry and handling skills to a high level of accuracy.
Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
Experience in coordinating global training events.
A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.
Demonstrated experience creating and/or improving operational processes.
Supervisor, Customer Success Jobs
By Quartz Health Solutions At Madison, WI, United States
Ideal starting salary based on skills and experience: $60,100 - 75,200 + robust total rewards package.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
2 to 3 years of experience in customer service, enrollment, provider records, benefit plans or claims processing.
Full-time virtual, telecommuting, work from home option available.
Manage/complete all assigned projects and tasks by appropriate due dates.
Customer Success Coordinator Jobs
By FRAMECAD At Las Vegas Metropolitan Area, United States
3-5 years of relevant Customer Service experience in Industrial Equipment or B2B SoftwareExcellent customer service skills.
Excellent commercial written and verbal communication skills.
Excellent organizational and administrative skills.
Attention to detail and analytical skills.
Intermediate skills in Word and Excel.
Intermediate skills in using Microsoft Office
Fiverr Pro Customer Success
By Fiverr At Orlando, FL, United States
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Customer Success Coordinator Jobs
By Indigo At ,
Experience working or living on farms or in the agricultural ecosystem with knowledge of farming basics preferred
**Experience within the Ag Industry is required**
Experience using and educating customers on new technologies and/or computer software programs
Strong interpersonal skills, patience, and customer service / centric orientation with desire to help customers resolve issues
Helping farmers enhance their profitability and soil health
Improving the quantity, quality, and traceability of the food available to consumers
Tricare Customer Liaison Jobs
By Federal Services At ,

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll ...

Svp, Customer Success, Na
By Sapiens At United States
5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
Experience and knowledge of core software solutions, with a focus on the insurance industry.
Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
Experience closing multi-million enterprise-wide software and services solution deals.
Customer Success Engineer, Ngfw
By Palo Alto Networks At , Plano $142,800 - $231,000 a year
Skilled in customer escalations with experience in account management and project management
Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management) highly desirable
Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
5 years of working experience in network security engineering, operations, support or professional service or similar roles
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Working knowledge of Windows, Mac and Linux operating system is highly desirable
Customer Success Engineer Jobs
By RoundingWell At , Nashville
Experience with Javascript and JSON.
Experience with HTML, CSS and Bootstrap.
Location: Nashville, TN or Remote in the United States
Strong understanding of form components with an eye towards useability.
Capacity to excel on both individual and team-based projects.
Proficiency with versioning systems like Git.
Customer Service Liaison Jobs
By Northwell Health At , Lake Success, 11020 $24.65 - $25.97 an hour
Knowledge of physician billing, ability to read and understand explanation of benefits, required.
Data entry skills (40-45 wpm), required.
Ability to communicate effectively in order to enhance overall patient experience.
Identifies trends and common concerns raised by patients and report to manager.
High School Diploma or equivalent, required
Ability to perform arithmetic calculations, required.
Svp Customer Success Jobs
By Saas and Enterprise Software Company At United States
MUST HAVE SaaS & Direct SMB Client Customer Experience to qualify.
This is an Established Technology backed company with newer SaaS offering.
We desire same SaaS industry experience to take us to the next level.
Provides guidance to improve client experience & retention for our high-end clients
Provide Leadership to: Client Success Managers, Website Consultants, 24/7 Service Support, Save Cancellation Team
5+ years successful Customer Service Leadership in SaaS Company
Customer Success Coordinator Jobs
By Confidential At New York, United States
2 years previous experience in a Customer Success, Customer Coordinator, Account Management or a similar role
Relay customer feedback to the product management team
Perform risk management to minimize project risks
Ensure clear and consistent communication channels are established between Managed IT, XDR and Cybersecurity governance teams
Strong team player with creative and critical thinking capabilities
Exceptional organizational skills and ability to balance multiple projects with competing priorities
Customer Success Architect - East
By Wiz At United States
Strong organizational and time management skills
Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
Educate and provide guidance to customers and evangelize the benefits of the product
Manage customer support requests and escalations and coordinate resolutions with engineering teams
Customer Success Agent Jobs
By Mood At United States
Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
Prior customer service experience preferred
Assisting customers with inquiries, troubleshooting, and providing solutions via voice, chat, and email.
Ensuring every interaction with customers reflects our commitment to providing exceptional service.
Building strong relationships with customers and going the extra mile to exceed their expectations.
Contributing to continuous improvement initiatives and sharing valuable feedback with the team.

Are you passionate about helping customers succeed? We are looking for a Customer Success Liaison to join our team and help our customers reach their goals. As a Customer Success Liaison, you will be responsible for providing exceptional customer service and support, developing relationships with customers, and ensuring customer satisfaction. If you are an enthusiastic problem-solver with excellent communication skills, we want to hear from you!

Overview:

A Customer Success Liaison is responsible for ensuring customer satisfaction and loyalty by providing excellent customer service and support. They are the primary point of contact for customers and act as a liaison between the customer and the company. They are responsible for understanding customer needs, resolving customer issues, and providing solutions to customer inquiries.

Detailed Job Description:

The Customer Success Liaison is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer needs. The Customer Success Liaison will also be responsible for building relationships with customers, understanding their needs, and providing them with the best possible service. They will also be responsible for monitoring customer feedback and providing feedback to the company.

What is Customer Success Liaison Job Skills Required?

• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team

What is Customer Success Liaison Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills

What is Customer Success Liaison Job Knowledge?

• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service principles and procedures
• Knowledge of customer service trends and developments

What is Customer Success Liaison Job Experience?

• At least two years of customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Success Liaison Job Responsibilities?

• Respond to customer inquiries and provide solutions to customer needs
• Resolve customer issues in a timely manner
• Monitor customer feedback and provide feedback to the company
• Build relationships with customers and understand their needs
• Provide excellent customer service and support
• Maintain customer records and update customer information as needed