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Company | Benchling |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-20 |
Posted at | 11 months ago |
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
- Advise the activities of the team through ongoing account management oversight, cross functional partnership development, and ultimately delivering high quality customer outcomes.
- Work with Sales and Customer Experience leadership teams on growing and retaining customers.
- Act as the escalation point for customer issues, work with other teams throughout Benchling to develop solutions to problems, drive customer alignment, and be accountable for overall customer success and renewal probabilities.
- Build, lead and run a high caliber, team of CSMs focused on Mid Market Customers.
- Refine and build scalable customer engagement best practices and processes, and find opportunities to improve our CS operating model and tools.
- Develop relationships at senior levels in our customer’s organizations including with executive sponsors, key business and IT collaborators, and project team leads.
- Independent, adaptable, and can thrive in a fast-paced startup environment.
- BA/BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field.
- Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts.
- 2+ years experience building and leading teams of 4-8 people. Be able to recruit, hire, lead and grow a high-functioning Customer Success team.
- Excellent communication skills in verbal, written and presentation formats.
- Experience confidently working with Director, VP and C-Level leaders from day 1 on the job.
- You are able to quickly understand complicated technical concepts and how they apply to the Benchling applications.
- 7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
- Solid understanding of the ideal customer journey/lifecycle within large, global enterprises and a track record of cross-functional leadership.
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- Mental health benefits + Wellness stipend
- Competitive salary and equity
- Home office stipend
- 401(k) + Employer Match
- 100% premiums covered for health, dental, and vision for employees
- Commuter benefits
- Company-wide Summer & Winter holiday shutdown
- Generous PTO
- Learning and development stipend
- Sabbaticals for 5-year and 10-year anniversaries
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