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Customer Service Liaison Jobs

Company

Northwell Health
Address , Lake Success, 11020
Employment type FULL_TIME
Salary $24.65 - $25.97 an hour
Expires 2023-10-11
Posted at 8 months ago
Job Description

Job Responsibility

  • Ability to work in various applications and understand workflows.
  • Ability to perform arithmetic calculations, required.
  • Ability to communicate effectively in order to enhance overall patient experience.
  • High School Diploma or equivalent, required
  • Knowledge of physician billing, ability to read and understand explanation of benefits, required.
  • Data entry skills (40-45 wpm), required.

Job Qualification

  • Create and distribute correspondence to customers (e.g, emails; dunning letters; system-generated letters; invoices) to inform them of needed. actions (e.g, update COB status with insurance company)
  • Answer all billing questions from patients on a daily basis via the incoming calls, utilizing current applications
  • Gather/seek additional information from applicable systems to further investigate discrepancies.
  • Review account information in order to educate external customers regarding outstanding accounts/balances.
  • Gather relevant account information to gain understanding of customers obligations.
  • Refers patients to the Financial Assistance Unit.
  • Evaluate account information (e.g., number of invoices; date past due; previous payment history; billing addresses) to determine payment issues and possible root causes.
  • Provides explanation of physician medical bills and resolve inquiries and disputes related to the bill.
  • Communicate (e.g., emails; phone; written correspondence) potential solutions or available services.
  • Record correspondence information (e.g., dates; action taken within relevant systems (e.g.,ETM, GECB).
  • Verifies specific data elements of the account and the relationship of caller in order to comply with HIPPA regulations.
  • Verifies correct insurance information, demographic information, payment credits, etc.
  • Ensures accuracy of the account and balances.
  • Receive information from customers regarding their concerns.
  • Identify account issues that need to be escalated to senior leadership or internal partners.
  • Negotiate potential balance payoff and/or payment terms with customers within stated level of authority and guideline limits.
  • Recommend/communicate potential solutions or available services to external customers.
  • Processes incoming correspondence.
  • Identifies trends and common concerns raised by patients and report to manager.
  • Collect and process online credit card payments using approved applications.
  • Send notifications to external customers informing them of receipt of payment.
  • Establishes payment plans for outstanding patient balances.
  • Works with various revenue cycle systems such as (Soarian, QUIC, Experian, HP24, HCL, RE, and CARE), in order to bring accounts to closure.
  • Demonstrate understanding of relevant software applications (e.g., Outlook, ETM, GECB, etc).
  • Evaluate current collections processes and procedures in order to identify opportunities for improvement.
  • Maintains departmental standard goals.
  • Performs related duties, as required


  • Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).