Customer Relationship Liaison Jobs

Job Summary

With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

This role maintains relationships and favorable contacts with current accounts.

Essential Duties And Responsibilities

• Acts as a single point of contact for a specific account.
• Coordinates with physicians and medical groups.
• Performs other duties as required.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Assess patient needs and promotes company products/services at office visits
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Handles customer needs and complaints in a timely manner.
• Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.
• Obtains all needed documentation for orders to be entered into the system
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling.
• Oversight of all transactions coming from a specific account, including all referrals.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Manages all follow-up functions with the account, post set-up.
• Perform timely follow up on renewal authorizations to maintain reimbursement
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Assists in the utilization process as well as transitioning members for capitation switch outs.
• Obtains all documentation to be scanned and batched at the Branch
• Consult with clients and referral sources on products and necessary equipment.

Minimum Required Qualifications

Education and/or Experience

• At least 2 years of related experience
• High School diploma required

Skills, Knowledge And Abilities

• Communication Proficiency
• Personal Effectiveness/Credibility
• Problem Solving/Analysis
• Business Acumen

Computer Skills

• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apria Healthcare is committed to hiring veterans and military spouses.

Benefits

Comprehensive benefits package offered for eligible employees:

• We recognize our veterans by offering a company paid day off for Veterans Day
• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
• Employee Referral Reward Program
• Educational Assistance
• Medical, Dental and Vision
• Career Advancement/ Development Opportunities
• 401K Savings Plan (available immediately)
• Life, AD&D and Disability Insurance
• Employee Discount Programs
• Company Paid Employee Assistance Plan (available immediately)
• Competitive salary
• Ability to have early access to earned wages

Compensation

• Compensation is commensurate with experience
• Annual compensation is based on a 40 hour week

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet