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Customer Success Administrator Jobs

Project Co-Ordinator - Customer Success
By Authentise At Philadelphia, PA, United States
2+ years experience of project management of complex projects, including reporting, project management and stakeholder management
Client / Customer management experience
Understanding of resource and time management within a Project Management environment
Experience training users on an individual and small group setting, adjusting your style to their needs to ensure effective knowledge transfer
Project manage a multi-million dollar project with multiple stakeholders
You will have interests that stretch from design to user experience, but mostly will thrive in delighting customers
Customer Success Engineer Jobs
By Propeller At Denver, CO, United States
Responsible for maintaining net negative ARR churn within your accounts and working closely with the Account Management team on renewals.
Strong communication skills, both verbal and written, and proven experience supporting customers over video, phone, email and/or chat.
Strong technical skills and the ability to pick up new technology fast and drive your own learning.
Knowledge of the construction, aggregate, mining, or landfill industries is a plus (although not required).
You are willing to obtain your remote pilot license (Part 107) within 60 days of hire.
Onboarding and training new customers to ensure they have everything they need to be successful. This includes:
Vp Customer Success Jobs
By HERE Technologies At Chicago, IL, United States
Establishes a global renewals management team
Develops the team to include new competencies and skills, including best practice sharing, training and advanced certification
Transforms technical support to be more proactive, predictive and efficient; creates and scales capabilities and competencies that do not currently exist
Standardizes and improves capabilities and technology across TS and CS, building on tools such as Gainsight and Support Logic
Designs and creates best practice reporting and analytics capabilities
20 years of work experience with a minimum of 10 years international leadership
Customer Success Jobs
By REDX At Orem, UT, United States
WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT - TRIAL ACCOUNT MANAGER?
WHAT IS REDX ALL ABOUT?
A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST
WHAT WILL I LEARN ON THIS JOB?
WHAT WILL MY WORK SCHEDULE BE LIKE?
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
Customer Success Intern Jobs
By Instil At United States

The Instil partner success team is responsible for working directly with our nonprofit partners to understand their sentiments, needs, and challenges, and help to maximize their impact. We're a ...

Vp Customer Success Jobs
By Fireblocks At New York, United States
Recruit, build and lead highly functioning, collaborative, empowered remote Customer Success teams
Manage customer Lifecycle touchpoints and interventions with automation and drive continuous process and scale improvement
10+ years experience in the B2B technology industry, with at least 6+ years experience in leading customer-facing organizations
Experience running Customer Success for SAAS businesses with total revenues exceeding $100MM
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Customer Support Administrator Jobs
By Creation Technologies At Newark, NY, United States
Minimum Education: Associates degree or related experience
Minimum Experience: 2-3 years experience in an accounting or sales office environment
Excellent verbal and written communication skills
Administer all changes requests from the Creation customer base via the PIA process.
Work with team members to resolve any open issues pertaining to the PIA process.
Publish production status report for all open customer purchase orders on a weekly basis.
Svp, Customer Success Jobs
By HubSpot At United States
Proven leadership in driving large-scale change through inspiration, management, and cross-functional stakeholder management.
Strong, effective communication and storytelling skills at the individual, team, and partner levels; you possess deep empathy, humility, and listening skills
Experience working in a consumption-based platform to improve utilization and usage through product, content, and human engagements.
A "customer first" mindset with the ability and willingness to engage directly with customers
An aptitude to thrive in a fast-paced and constantly evolving environment
You can effectively work across functions within our GTM teams and Product org to define and deliver on cross-functional customer metrics.
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Customer Success Engineer- Fsi
By Quantum Metric At United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Customer Support Administrator Jobs
By Issuer Direct Corporation At United States
Offers excellent customer service to new and existing customers through onboarding, training and event management.
Excellent time management and organizational skills
Monitors schedule of events and provide quality control, ensuring all details are accurate including day, times, requirements, etc.
Schedules and manages 3rd party services.
Excellent oral and written communication skills
▫ 1+ year experience providing customer and/or system support
Customer Service Administrator Jobs
By Honeyfund.com, Inc. At Portland, OR, United States
Manage e-mail inboxes by following up and resolving old issues. (10%)
Proficiency in problem solving with analytical abilities
Strong interpersonal skills, with ability to build successful relationships within a team and with our customers
Skills We'd Love You To Have...
Fun, innovative, fast paced and friendly environment
Small agile team of super producers who gets stuff done!
Customer Success Hero Jobs
By Simplero At New York, United States
Please note -- this role is remote. Weekday AND weekend availability is required
Ensure a flawless experience through every step of the customer journey (onboarding, training, follow-up, etc.)
Develop and maintain technical documentation to facilitate knowledge sharing and improve the efficiency of future implementations
Work on side projects (improve internal processes, enrich our support offer, create roadmap for upcoming quarters, etc.)
5+ years Customer Success/Support experience, ideally in a SaaS B2C environment
Proven technical background with experience working on complex software, services or products
Customer Service Administrator - Irvine, Ca
By eStaffing Inc. At Irvine, CA, United States
May require knowledge of international trade and export requirements. Maintains a thorough knowledge of products and customers.
Ability to effectively communicate and present information to team members, team leaders, and customers.
Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.
Customer Service Administrator Jobs
By Zortech Solutions At Irvine, CA, United States

Ensures compliance with federal, state, and aerospace industry regulations (e.g. FAA); ensures adherence to requirements and advises management on needed actions.

Researches and resolves customer issues and provides status. Keeps the customer informed until the specific problem is resolved.

Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
Customer Success Engineer - West
By Tines At Greater Phoenix Area, United States
Partner with an Customer Success Manager to review the health of a customer and develop success plans for your accounts
Experience reading API docs and using an API to connect tools
A degree in computer science and/or experience with programming or scripting languages
Experience in enterprise security tools is a bonus, but not required
Design and Develop Automation Stories in Tines connecting tools together using their APIs
Work closely with customers while they onboard, grow, and expand their usage of the platform
Dir, Customer Success Jobs
By CDK Global At Hoffman Estates, IL, United States
Responsible for all people-management activities for subordinate staff and responsible for establishing goals and objectives for department
Responsible for collaborating with the Performance management teams as it relates to overall success of CDK’s customers
Accountable for customer retention, customer expansion, expense controls, customer satisfaction rating (NPS)
Proposes improvements to the Customer Success team’s organizational structure by Defining segmentation of customer portfolio, as appropriate
Achieves operational excellence and reports and communicates metrics on a weekly basis
Defines and optimizes the transition and customer journey post sale:
Customer Success (Us) Jobs
By Scilife At United States
· Collaborate with the rest of the Customer Success Team in building our Knowledge Base.
· 2+ years of experience in Customer Success, preferably in a SaaS company.
· Enthusiastic and knowledgeable about software and technology.
· Better than excellent communication skills (both verbal and written) in English.
· A team player, with strong communication and interpersonal skills.
· Experience in the Pharma, Biotech, or Medical Devices industry.
Customer Success Strategist Jobs
By Intus Care At New York, NY, United States
Create a comprehensive relationship management strategy to monitor all touchpoints from the point of sale throughout the lifecycle of the customer.
Minimum 3-5 years of experience in a customer-facing role, preferably in a SaaS or healthcare setting.
Excellent communication and interpersonal skills, with the ability to articulate value propositions effectively.
Strong analytical skills with a data-driven approach to problem-solving.
Competitive salary and benefits package.
Coordinate with the marketing team to gather case study references and success stories to showcase the value of our solution.

Are you looking for an exciting opportunity to join a growing team and make an impact? We are looking for a Customer Success Administrator to join our team and help us provide exceptional customer service. You will be responsible for managing customer relationships, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

An Customer Success Administrator is responsible for providing customer service and technical support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries and issues. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. To become an Customer Success Administrator, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills, as well as a good understanding of customer service principles and practices.

Customer Success Administrator skills required for your resume and career include:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Knowledge of computer systems and applications
• Ability to multitask and prioritize tasks
• Strong problem-solving skills

Customer Success Administrator knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of computer systems and applications
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service processes and procedures

Customer Success Administrator responsibilities for your resume and career include:

• Responding to customer inquiries and issues in a timely manner
• Troubleshooting and resolving customer inquiries and issues
• Providing technical support to customers
• Updating customer records in customer service software
• Documenting customer interactions in customer service software
• Assisting customers with product and service inquiries
• Following up with customers to ensure satisfaction

Customer Success Administrator experience for your resume and career include:

• Previous customer service or technical support experience
• Experience using customer service software and tools
• Experience troubleshooting and resolving customer inquiries and issues
• Experience providing technical support to customers
• Experience documenting customer interactions in customer service software

Customer Success Administrator qualifications for your resume and career include:

• High school diploma or equivalent
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools

Customer Success Administrator educations for your resume and career include:

• Bachelor’s degree in customer service, business, or related field
• Certificate in customer service or technical support
• Training in customer service principles and practices

Tools that help Customer Success Administrator work better include:

• Customer service software
• Live chat software
• Knowledge base software
• Help desk software
• CRM software

Good tips to help Customer Success Administrator do more effectively include:

• Listen carefully to customers and ask questions to clarify their needs
• Remain professional and courteous at all times
• Stay up-to-date on customer service best practices
• Follow up with customers to ensure satisfaction
• Document customer interactions in customer service software

Common Customer Success Administrator interview questions include:

• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What customer service software are you familiar with?
• How do you stay up-to-date on customer service best practices?
• What strategies do you use to ensure customer satisfaction?