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Customer Success Administrator Jobs in New York

Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Vp Customer Success Jobs
By Fireblocks At New York, United States
Recruit, build and lead highly functioning, collaborative, empowered remote Customer Success teams
Manage customer Lifecycle touchpoints and interventions with automation and drive continuous process and scale improvement
10+ years experience in the B2B technology industry, with at least 6+ years experience in leading customer-facing organizations
Experience running Customer Success for SAAS businesses with total revenues exceeding $100MM
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Customer Support Administrator Jobs
By Creation Technologies At Newark, NY, United States
Minimum Education: Associates degree or related experience
Minimum Experience: 2-3 years experience in an accounting or sales office environment
Excellent verbal and written communication skills
Administer all changes requests from the Creation customer base via the PIA process.
Work with team members to resolve any open issues pertaining to the PIA process.
Publish production status report for all open customer purchase orders on a weekly basis.
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Customer Success Hero Jobs
By Simplero At New York, United States
Please note -- this role is remote. Weekday AND weekend availability is required
Ensure a flawless experience through every step of the customer journey (onboarding, training, follow-up, etc.)
Develop and maintain technical documentation to facilitate knowledge sharing and improve the efficiency of future implementations
Work on side projects (improve internal processes, enrich our support offer, create roadmap for upcoming quarters, etc.)
5+ years Customer Success/Support experience, ideally in a SaaS B2C environment
Proven technical background with experience working on complex software, services or products
Customer Success Strategist Jobs
By Intus Care At New York, NY, United States
Create a comprehensive relationship management strategy to monitor all touchpoints from the point of sale throughout the lifecycle of the customer.
Minimum 3-5 years of experience in a customer-facing role, preferably in a SaaS or healthcare setting.
Excellent communication and interpersonal skills, with the ability to articulate value propositions effectively.
Strong analytical skills with a data-driven approach to problem-solving.
Competitive salary and benefits package.
Coordinate with the marketing team to gather case study references and success stories to showcase the value of our solution.

Are you looking for an exciting opportunity to join a growing team and make an impact? We are looking for a Customer Success Administrator to join our team and help us provide exceptional customer service. You will be responsible for managing customer relationships, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

An Customer Success Administrator is responsible for providing customer service and technical support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries and issues. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. To become an Customer Success Administrator, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills, as well as a good understanding of customer service principles and practices.

Customer Success Administrator skills required for your resume and career include:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Knowledge of computer systems and applications
• Ability to multitask and prioritize tasks
• Strong problem-solving skills

Customer Success Administrator knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of computer systems and applications
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service processes and procedures

Customer Success Administrator responsibilities for your resume and career include:

• Responding to customer inquiries and issues in a timely manner
• Troubleshooting and resolving customer inquiries and issues
• Providing technical support to customers
• Updating customer records in customer service software
• Documenting customer interactions in customer service software
• Assisting customers with product and service inquiries
• Following up with customers to ensure satisfaction

Customer Success Administrator experience for your resume and career include:

• Previous customer service or technical support experience
• Experience using customer service software and tools
• Experience troubleshooting and resolving customer inquiries and issues
• Experience providing technical support to customers
• Experience documenting customer interactions in customer service software

Customer Success Administrator qualifications for your resume and career include:

• High school diploma or equivalent
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools

Customer Success Administrator educations for your resume and career include:

• Bachelor’s degree in customer service, business, or related field
• Certificate in customer service or technical support
• Training in customer service principles and practices

Tools that help Customer Success Administrator work better include:

• Customer service software
• Live chat software
• Knowledge base software
• Help desk software
• CRM software

Good tips to help Customer Success Administrator do more effectively include:

• Listen carefully to customers and ask questions to clarify their needs
• Remain professional and courteous at all times
• Stay up-to-date on customer service best practices
• Follow up with customers to ensure satisfaction
• Document customer interactions in customer service software

Common Customer Success Administrator interview questions include:

• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What customer service software are you familiar with?
• How do you stay up-to-date on customer service best practices?
• What strategies do you use to ensure customer satisfaction?