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Customer Experience Jobs in Palm Beach, Florida

Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Customer Experience Manager - Onsite
By Ironwear At West Palm Beach, FL, United States
Experience in a customer service-based management role.
Enthusiastic and inspirational management skills.
Help determine processes and management of our Zendesk suite of CRM software.
Mentor staff to manage difficult, escalated customer service issues.
Coach, motivate and train staff to develop their problem-resolution skills.
Lead the team in providing a best-in-class experience to every customer, whether they are contacting us presale or post-sale.
Senior Manager, Customer Experience
By DoorDash At Miami, FL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager Jobs
By IKEA At Jacksonville, FL, United States
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous management and leadership of large teams or groups required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Manages local community involvement and stakeholder relations, including public affairs.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
IDEAL CANDIDATE PROFILE: Key Skillsets and Competencies:
Customer Experience Manager Jobs
By Yellow The Label At Tampa, FL, United States

We are currently looking for a creative graphic designer and LTV customer experience lead with previous experience in D2C online marketing. This will incorporate various roles from opt-in strategy to ...

Love Promise Customer Experience Manager (Orl Zone)
By Subaru of America At Orlando, FL, United States
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Coordinator, Airport Customer Experience Compliance
By American Airlines At Tampa, FL, United States
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Customer Experience Manager Jobs
By Ebens Air Conditioning At Port St Lucie, FL, United States

Looking for the next rising operational star to join the employer of choice in South Florida. -Customer first mentality -Detail oriented -Hungry for hands on development training and career pathing ...

Customer Experience Process Manager -Remote
By Carrier Enterprise At Charlotte, NC, United States
Strong analytical skills and applied knowledge of problem solving
Documenting and maintaining all Customer Experience processes in a digital repository and assists in the development of training material
Salesforce or similar CRM experience
Minimum of 5 years of relevant experience in e-commerce, customer service or operations discipline
Minimum 5+ years of demonstrated experience leading and facilitating continuous improvement initiatives
Skilled in organization, prioritization and attention to detail
Customer Service Manager, Airport Customer Experience
By American Airlines At Orlando, FL, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Experience Coordinator Jobs
By Jacksonville Transportation Authority At Jacksonville, FL, United States
Reviews and audit Customer Relationship Management (CRM) for trends and root causes of concerns.
Recognizes situations requiring the immediate attention of management.
Communicates with co-workers, management and others in a polite and professional manner.
Researches, gathers, and enters all pertinent facts pertaining to suggestions and complaints into a Customer Relationship Management (CRM) database.
Strong knowledge of JTA fixed routes within the service delivery area.
Knowledge of customer service standards and the ability to remain focused on customer needs.
Manager, Airport Customer Experience
By American Airlines At , Orlando, 32827, Fl
5 years previous management experience
Minimum Qualifications- Education & Prior Job Experience
Prepares reports and records department activities for upper management
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Ensures all internal audit requirements are followed and accountable for compliance
Manager, Airport Customer Experience
By American Airlines At Orlando, FL, United States
5 years previous management experience
Prepares reports and records department activities for upper management
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Ensures all internal audit requirements are followed and accountable for compliance
Oversight of all staffing requirements and schedules for all departments
Customer Service Manager, Airport Customer Experience Administration
By American Airlines At Miami, FL, United States
This job is a member of the Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Sr. Manager, Customer Experience & Analytics
By EBG At Miami, FL, United States
4+ years relevant primary research experience
Experience managing projects requiring cross-functional collaboration
Ability to independently manage multiple projects with a high degree of accuracy and attention to detail
Excellent written and oral communication skills
Ticketing and/or Travel & Entertainment experience a plus
Leverage customer feedback to mine and identify demographic and psychographic attributes that help inform UX and marketing decisions
Customer Experience Trainer | North Lauderdale, Fl
By Teleperformance At , North Lauderdale, 33068, Fl
Requires solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem solving skills
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Perform other related duties and assignments as required and assigned by supervisor or manager
90 days call centeragent experience
Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL
Customer Experience Manager, Tpa
By Delta Air Lines At Tampa, FL, United States
Ensures the line of communication is open between specialists and all levels of management in the center
Mentors BAs to develop competencies and capabilities
Must be detail-oriented and manage change with an understanding of employee and customer reactions
Works with BAs to develop and execute Individual Development Action Plans, mirroring Ontrack intent
Trains and mentors BAs to engage with employees in an inclusive manner
Creates an environment that is inclusive of diverse thoughts and perspectives from all levels of employees
Customer Experience Librarian - Youth
By City of Jacksonville, FL At , Jacksonville, Fl
Knowledge of elementary and secondary school educational trends.
Knowledge of child development and literacy skills.
Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
Knowledge of Library Science theories, principles, and practices including classification systems.
Knowledge of the Library's organization, operation, policies, and procedures.
Assistant Manager: Customer Experience & Merchandising
By World Market At Panama City Beach, FL, United States
Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs
Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
Additional duties and responsibilities as assigned by and in the absence of Store Manager Merchandising:
Deployment and management of company outreach initiatives, inclusive of designers, decorators and caterers
Ensure a consistent orientation and onboarding experience
Manage Visual Publication Calendar* (*Stores Under 4.5M Annual Sales Volume only)
Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Relationship & Experience Manager
By DOGTV At United States
We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.
Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.
Experience using Google Analytics to track, measure, and optimize performance.
Process-focused with the ability to manage multiple projects at once.
Committed to putting the customer and customer experience first when accomplishing company goals
We all work remotely. You’ll be able to work in the comfort of your own home.
Customer Experience Advocate Jobs
By Connecteam At New York, United States
Independency and time management skills.
Our company offers a remote working model.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Director, Customer Experience & Support
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)
Certifications in IT Service Delivery, Project Management, or Business Process Analysis
3 years’ experience with Project Management and/or Business Process Analysis
IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management
3 years’ experience working in a higher education setting
Customer Experience Concierge, Centurion Lounge - Miami
By Amex At , Miami $20.00 - $33.65 an hour
Being accountable and taking ownership of the customer’s experience from beginning to end
Minimum of 1-year recent experience servicing premium customers
Airline, lounge or travel industry experience preferred, including reservation experience
Exceptional communication skills, delighting the customer with every single interaction
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Rep, Customer Experience Jobs
By Molina Healthcare At United States
Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
Conduct varies surveys related to health assessments and member satisfaction.
Accurately document pertinent details related to Member or Provider calls.
Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Director Of Customer Experience
By GreenLight Biosciences At Triangle, NC, United States
Executes credits/rebills in close association with Finance and Inventory Management groups
Experience working with all levels of management and with key business stakeholders.
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Propose and manage incentive programs and fulfillment options
Minimum of 10 years agrochemical experience in a similar position
Gestionnaire De L’expérience Client / Customer Experience Manager
By Tesla At Kirkland, WA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and