Manager, Airport Customer Experience

Location: Orlando Intl Apt Cust Svc (MCO-CCSC)
Additional Locations: None
Requisition ID: 67354
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management.
• This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.

What You'll Do

• Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
• Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
• Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
• Ensures all internal audit requirements are followed and accountable for compliance
• Coordinates activities of department with related activities to other departments to ensure efficiency
• Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
• Monitors and analyzes costs and prepares budget
• Oversight of all staffing requirements and schedules for all departments
• Prepares reports and records department activities for upper management
• Develops and enhances the work relationship with vendors

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent training/experience
• 5 years previous management experience

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of AA budgeting, policies and procedures
• Airport management experience

Skills, Licenses & Certifications

• Strong interpersonal skills
• Ability to multitask
• Self motivated and detail oriented
• Ability to perform in a fast paced environment while maintaining professional and effective approach

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 67354