Coordinator, Airport Customer Experience Compliance

Location: Tampa Intl Apt (TPA-TRML)
Additional Locations: None
Requisition ID: 68111
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• Responsible to ensure stations meet all Local, Federal and Corporate mandates including but not limited to: dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance, GSE and facility preventative maintenance, ad-hoc and operation needs.
• This job is a member of the Customer Experience Team within the Customer Experience Division.

What You'll Do

• Assists station during irregular operations
• Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
• Escalates issues to headquarters if necessary
• Interacts with American Airlines leadership and outside regulatory agencies
• Presents discrepancies to station leadership
• Ability to adjust hours and shifts to meet business requirements and workload demand
• Performs detailed record keeping

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Leadership with practical coaching experience

Preferred Qualifications- Education & Prior Job Experience

• Customer service experience
• Bachelor's Degree in related field

Skills, Licenses & Certifications

• Applicable valid driver’s license as required by local authorities
• Satisfactory completion of written test
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
• Excellent interpersonal skills
• Ability to work independently and make sound decisions using individual judgment
• Ability to accomplish multiple tasks within a limited timeframe

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68111