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Related keywords
- Customer Experience
- Customer Experience Director
- Head Of Customer Experience
- Director Of Customer Experience
- Director Of Product And Customer Experience
- Director Customer Experience Center
- Coordinator Of Customer Experience
- Director Of Customer Experience And Training
- Director Customer Experience Marketing
- Associate Director Customer Experience
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Director Of Customer Experience
Recruited by NSI Industries 1 year ago
Address Huntersville, NC, United States
Director Of Customer Experience
Company | GreenLight Biosciences |
Address | Triangle, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Biotechnology |
Expires | 2023-09-26 |
Posted at | 8 months ago |
About Greenlight
- Propose and manage incentive programs and fulfillment options
- Work with sales and other internal actors to create after sales service processes and systems and manage such
- Collaborates with the sales team to execute special customer programs
- Assist with creation of sales and invoice management systems (CRM) and processes
- Executes credits/rebills in close association with Finance and Inventory Management groups
- Other work as necessary
- Works with logistics and sales to monitor customer shipments to assure service level agreements and improvements thereof
- Leads customer service improvement initiatives
- Minimum of 10 years agrochemical experience in a similar position
- International customer service experience
- Highly organized and detail oriented.
- Excellent interpersonal skills with ability to lead, engage, focus, negotiate, and resolve conflict internally and externally.
- Spanish, Portuguese and other languages a plus
- Experience working with all levels of management and with key business stakeholders.
- Excellent communication skills.
- Ability to work in a dynamic and fast-paced environment.
- Strong team player that has a customer service approach and is solution oriented.
- Strong presentation skills.
- BA in Operations, Supply Chain, Shipping or other relevant business field
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