Customer Experience Manager Jobs

JOB TYPE – Permanent, Full-time, In Location
HOURS – Salaried, Retail Management
SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance
PAY – The starting rates/salary for this position range from $92,835 to $138,391 and will be based on relevant work experience
BENEFITS ELIGIBLE? – Yes – Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more

YOUR RESPONSIBILITIES
• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
• Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
• Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
• Manages local community involvement and stakeholder relations, including public affairs.
• Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
• Shares knowledge and good examples within your country to support competence development.
• Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
• Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience.

TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!


Minimum Years of Experience: 7
• Previous retail experience required.
• Previous management and leadership of large teams or groups required.
• Proven track record with developing high level leaders
• Previous experience working through others by influencing, collaborating, and co-creating in matrix and
interdependent organizations required.