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Customer Experience Jobs in Florida

Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Senior Manager, Customer Experience
By DoorDash At Miami, FL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager Jobs
By IKEA At Jacksonville, FL, United States
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous management and leadership of large teams or groups required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Manages local community involvement and stakeholder relations, including public affairs.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
IDEAL CANDIDATE PROFILE: Key Skillsets and Competencies:
Customer Experience Manager Jobs
By Yellow The Label At Tampa, FL, United States

We are currently looking for a creative graphic designer and LTV customer experience lead with previous experience in D2C online marketing. This will incorporate various roles from opt-in strategy to ...

Love Promise Customer Experience Manager (Orl Zone)
By Subaru of America At Orlando, FL, United States
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Coordinator, Airport Customer Experience Compliance
By American Airlines At Tampa, FL, United States
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Customer Experience Manager Jobs
By Ebens Air Conditioning At Port St Lucie, FL, United States

Looking for the next rising operational star to join the employer of choice in South Florida. -Customer first mentality -Detail oriented -Hungry for hands on development training and career pathing ...

Customer Experience Process Manager -Remote
By Carrier Enterprise At Charlotte, NC, United States
Strong analytical skills and applied knowledge of problem solving
Documenting and maintaining all Customer Experience processes in a digital repository and assists in the development of training material
Salesforce or similar CRM experience
Minimum of 5 years of relevant experience in e-commerce, customer service or operations discipline
Minimum 5+ years of demonstrated experience leading and facilitating continuous improvement initiatives
Skilled in organization, prioritization and attention to detail
Customer Service Manager, Airport Customer Experience
By American Airlines At Orlando, FL, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Experience Coordinator Jobs
By Jacksonville Transportation Authority At Jacksonville, FL, United States
Reviews and audit Customer Relationship Management (CRM) for trends and root causes of concerns.
Recognizes situations requiring the immediate attention of management.
Communicates with co-workers, management and others in a polite and professional manner.
Researches, gathers, and enters all pertinent facts pertaining to suggestions and complaints into a Customer Relationship Management (CRM) database.
Strong knowledge of JTA fixed routes within the service delivery area.
Knowledge of customer service standards and the ability to remain focused on customer needs.
Manager, Airport Customer Experience
By American Airlines At , Orlando, 32827, Fl
5 years previous management experience
Minimum Qualifications- Education & Prior Job Experience
Prepares reports and records department activities for upper management
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Ensures all internal audit requirements are followed and accountable for compliance
Manager, Airport Customer Experience
By American Airlines At Orlando, FL, United States
5 years previous management experience
Prepares reports and records department activities for upper management
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Ensures all internal audit requirements are followed and accountable for compliance
Oversight of all staffing requirements and schedules for all departments
Customer Service Manager, Airport Customer Experience Administration
By American Airlines At Miami, FL, United States
This job is a member of the Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Sr. Manager, Customer Experience & Analytics
By EBG At Miami, FL, United States
4+ years relevant primary research experience
Experience managing projects requiring cross-functional collaboration
Ability to independently manage multiple projects with a high degree of accuracy and attention to detail
Excellent written and oral communication skills
Ticketing and/or Travel & Entertainment experience a plus
Leverage customer feedback to mine and identify demographic and psychographic attributes that help inform UX and marketing decisions
Customer Experience Trainer | North Lauderdale, Fl
By Teleperformance At , North Lauderdale, 33068, Fl
Requires solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem solving skills
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Perform other related duties and assignments as required and assigned by supervisor or manager
90 days call centeragent experience
Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL
Customer Experience Manager, Tpa
By Delta Air Lines At Tampa, FL, United States
Ensures the line of communication is open between specialists and all levels of management in the center
Mentors BAs to develop competencies and capabilities
Must be detail-oriented and manage change with an understanding of employee and customer reactions
Works with BAs to develop and execute Individual Development Action Plans, mirroring Ontrack intent
Trains and mentors BAs to engage with employees in an inclusive manner
Creates an environment that is inclusive of diverse thoughts and perspectives from all levels of employees
Customer Experience Librarian - Youth
By City of Jacksonville, FL At , Jacksonville, Fl
Knowledge of elementary and secondary school educational trends.
Knowledge of child development and literacy skills.
Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
Knowledge of Library Science theories, principles, and practices including classification systems.
Knowledge of the Library's organization, operation, policies, and procedures.
Customer Experience Manager - Onsite
By Ironwear At West Palm Beach, FL, United States
Experience in a customer service-based management role.
Enthusiastic and inspirational management skills.
Help determine processes and management of our Zendesk suite of CRM software.
Mentor staff to manage difficult, escalated customer service issues.
Coach, motivate and train staff to develop their problem-resolution skills.
Lead the team in providing a best-in-class experience to every customer, whether they are contacting us presale or post-sale.
Assistant Manager: Customer Experience & Merchandising
By World Market At Panama City Beach, FL, United States
Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs
Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
Additional duties and responsibilities as assigned by and in the absence of Store Manager Merchandising:
Deployment and management of company outreach initiatives, inclusive of designers, decorators and caterers
Ensure a consistent orientation and onboarding experience
Manage Visual Publication Calendar* (*Stores Under 4.5M Annual Sales Volume only)

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and