Customer Experience Librarian - Youth

Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
The Public Library Department is actively seeking one (1) Customer Experience Librarian - Youth.
Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
This is professional work at the lead-worker level providing research and reference services, development and maintenance of collections, program development and presentation, reader’s advisory, and outreach establishing community partnerships. Work will serve youth from 0 – 18 years of age and their families. Serve as person on duty as assigned. Work requires an understanding and application of Library Science and management theories, principles, and practices gained through an American Library Association accredited program or an equivalent level of practical knowledge gained through experience. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. May schedule, assign, monitor, and review the work of others. Work involves frequent contact with library customers, co-workers, volunteers, and others requiring skill in understanding people, sensitivity to varying points of view, and persuasiveness necessary to influence behavior, change an opinion, or resolve a situation. The work is standardized in that tasks are covered by diversified procedures, because of changing priorities or different situations, employees have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. Work is performed in an office, library, or community environment to promote library services. Due to the nature of library operations, the employee may be required to work evenings and on weekends, and at various branch locations. The physical demands consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting and operates standard and library equipment on an ongoing basis. May be required to lift objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds. Maintains appearance standards by reporting facilities issues and picking up litter on library grounds. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, techniques, and/or policies, and the employee plans and organizes the work, determines their own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and adherence to established procedures and policies.

• Engages with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Performs related work as required.
• Monitors and reviews budget appropriations and expenditures for assigned work activity.
• Keeps abreast of research, trends, and changing technology as it relates to youth services and development and demonstrates proficiency in the Library Technical Competencies.
• Performs all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings.
• May schedule, assign, monitor, and review the work of others.
• Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
• Participates in the interview process for the selection of new staff.
• Actively seeks and utilizes feedback, ideas, and recommendations from staff, customers, and community members regarding library programs and services.
• Operates standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Compiles data, prepares reports, may assist, and/or make oral presentations.
• Required to work public service floor.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Designs, delivers, promotes, and facilitates programs, activities, and events in the library, virtually and at outreach engagements.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Trains and instructs employees and volunteers regarding library policies, practices, and procedures.
• Serves as person on duty as assigned.

• Ability to schedule, assign, monitor, and review the work of others.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.
• Knowledge of Library Science theories, principles, and practices including classification systems.
• Ability to gather information from customers and effectively respond to their complaints and inquiries.
• Ability to prioritize to achieve results within established deadlines.
• Ability to design, deliver, promote, and facilitate programs, activities, and events in the library, virtually and at outreach engagements.
• Ability to understand and apply Library Science theories, principles, and practices including classification systems.
• Knowledge of elementary and secondary school educational trends.
• Ability to communicate effectively verbally and in writing.
• Ability to interpret rules, regulations, and policies.
• Knowledge of library resource materials and reference sources.
• Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.
• Ability to engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Knowledge of child development and literacy skills.
• Ability to review library materials and recommend purchases.
• Ability to accept feedback and modify service delivery to better meet departmental and system goals.
• Ability to perform all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings.
• Knowledge of the Library's organization, operation, policies, and procedures.
• Ability to interview and gather data.
• Knowledge of library procedures, techniques, and policies.
• Ability to serve as person on duty as assigned.
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to establish and maintain effective working relationships.
• Ability to develop, organize and conduct training sessions and workshops.
• Ability to operate standard office and library equipment such as personal computer using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copier, fax machine, microfilm and microfiche equipment and calculators.
• Ability to compile and interpret statistical data.
• Ability to provide customer service in a library setting.

• A Masters’ degree in an unrelated field with two years of professional library experience OR
• A Masters’ Degree from an accredited institution in Library Science from an American Library Association accredited program OR
• Bachelors’ degree with five years of professional library experience.

• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment a City of Jacksonville Public Driver Certification.
• Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.

• Time spent as an E-Library Specialist will be counted the same as time in grade as a Customer Experience Associate.
• This classification performs safety-sensitive functions and is subject to pre-employment and random drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (Directive 0401).
• The probationary period for this class is six months.