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Customer Excellence Manager Jobs

Manager, Distribution Excellence Jobs
By Lululemon At , Los Angeles $98,600 - $129,400 a year
Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
Build and deploy effective DC change management program to ensure operational readiness. Manage teams through significant operational changes, ensuring operational readiness.
Assist in creating and deploying the DC skill capability model
Mentor, coach and develop talent on your team and throughout the DC. Ensure your team has effective skills to be successful.
Experience with automation and robotics.
Service Excellence Manager I
By Valley National Bank At , Morristown, 07960
Complete all Learning & Development classes as required, including annual Learning Management System training.
Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.
Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.
Must have excellent verbal, written and interpersonal communication skills.
An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.
Customer Service Excellence Manager
By Reckitt At , Parsippany, 07054
Project management experience; PMP Certification is considered a plus
Excellent analytical skills and problem-solving abilities
The ability to think progressively to advance supply chain processes and management
Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps
Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers
Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance
Supply Excellence Manager Jobs
By Mars At Victorville, CA, United States
Knowledge of internal manufacturing and major business processes, FMCG would be a benefit
Drive business change - Business change management, Program development & design
3+ years of experience in Production or Supply Chain roles
An industry competitive salary and benefits package, including company bonus.
Supply Excellence Manager - Victorville, CA
What will be your key responsibilities?
Customer Developing Manager, Developing Excellence, Google Cloud
By Google At Los Angeles, CA, United States
Improve customer satisfaction by ensuring customer feedback is received through appropriate channels using stakeholder management skills and technical credibility.
Experience serving in the capacity of a pre-sales, customer-facing field developing manager.
Bachelor's degree or equivalent practical experience.
10 years of experience as a pre-sales developer at an enterprise technology company, or in a similar customer facing role.
3 years of experience managing Data Analytics team.
Experience consulting technical audiences and C-level executives.
Manager, Distribution Excellence (Contract)
By lululemon At Columbus, OH, United States
Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
Build and deploy effective DC change management program to ensure operational readiness. Manage teams through significant operational changes, ensuring operational readiness.
Assist in creating and deploying the DC skill capability model
Mentor, coach and develop talent on your team and throughout the DC. Ensure your team has effective skills to be successful.
Experience with automation and robotics.
Commercial Excellence (Comex), Manager [Luxury]
By Coty At New York, United States
Technical Skills: Strong Excel, Access and PowerPoint capabilities/know how a must
People Leadership of medium sized direct teams and large indirect teams. Strong focus on indirect people management and peer-level influencing
Manages high complexity and insights from multiple sources to build string arguments with ease
Highly developed experience on how to put data at the heart of the business
Experience in commercial functions (Sales, Marketing, Trade Marketing)
Strong capabilities of out-of-the-box thinking and innovation
Procurement Excellence Manager Jobs
By BeiGene At United States
Collaborate with legal, finance, and compliance teams to ensure that procurement activities adhere to legal and regulatory requirements.
Knowledge and Experience across various procurement categories (direct, indirect and R&D)
Excellent judgment, influencing skills and leadership abilities in working with different stakeholders particularly with Senior Leadership;
Project Management - Communicates changes and progress; Completes projects on time and within budget.
Develop and deliver training programs and workshops to enhance procurement skills and promote compliance with established policies and procedures.
Collaborate with internal and external auditors to ensure compliance with established policies, procedures, and regulations. Track and manage open audit points
Customer Excellence Manager - Greenville, Sc
By Hubbell Incorporated At Greenville, SC, United States
3+ years of experience with SAP, including order and customer management
Demonstrated project management skillset, with capability to concurrently manage multiple initiatives concurrently
Requires 3+ years of people management of team (up to 10)
Define, develop and maintain Customer Service business processes, procedures and work instructions in compliance with business and corporate requirements.
Manage and develop a team of various customer service support staff. Maintain best-in-class customer relations
Requires 5+ years of customer service or commercial excellence experience
Commercial Excellence (Comex), Manager
By Coty At New York, United States
CPG experience/Working with buyers & retailers (strategic revenue management)
Technical Skills: Strong Excel, Access and PowerPoint capabilities/know how a must.
People Leadership of medium sized direct teams and large indirect teams. Strong focus on indirect people management and peer-level influencing
Manages high complexity and insights from multiple sources to build string arguments with ease
Highly developed experience on how to put data at the heart of the business
Experience in commercial functions (Sales, Marketing, Trade Marketing)
Manager, Maintenance Excellence Jobs
By Boehringer Ingelheim At , Saint Joseph, Mo
Three (3) years minimum experience in successful budget development and management.
Provide leadership and management oversight for the Reliability Engineering function.
BA or BS degree from an accredited institution is desirable with progressive experience in an industrial setting.
Three (3) years experience in a training capacity either in a coordination and instructor capacity. Both capacities are desirable.
Five (5) years of leading employees, leaders, projects and/business functions. Direct supervisory experience is preferred and Union experience is a plus.
Familiarity with the GMP regulatory requirements of biopharmaceutical manufacturing or the food processing industry is desirable.
Vp, Customer Excellence Jobs
By Promethean At , Remote
Proven track record working with Product Management to deliver customer functionality
Proven experience building and running a business with a data-driven approach
Strong verbal and written communication skills
Demonstrated knowledge of key business financial metrics and to connect changes to financial risk or improvements.
Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering technology solutions
Ability to build an operating model with tools, processes, and people to drive a scalable customer experience
Customer Manager Jobs
By EGYM At Denver, CO, United States
You will own and manage the end-to-end customer support and service experience
You will build sustainable relationships and trust with customers through your problem solving skills and your open and interactive communication
You have 1+ years of experience in a customer facing support role
You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Zendesk is a plus)
The Customer Manager is responsible for supporting EGYM customers by quickly and efficiently responding to
You will own and manage the end-to-end
Manager, Distribution Excellence Jobs
By Lululemon At , Ontario, Ca $98,600 - $129,400 a year
Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
Build and deploy effective DC change management program to ensure operational readiness. Manage teams through significant operational changes, ensuring operational readiness.
Assist in creating and deploying the DC skill capability model
Mentor, coach and develop talent on your team and throughout the DC. Ensure your team has effective skills to be successful.
5+ years of leadership experience leading multiple teams with proven track record of delivering improvements in a complex distribution environment
Customer Excellence Specialist Jobs
By Prudential Financial At Washington, United States
Strong organization skills and the ability to manage multiple priorities while working under tight time constraint
Input, track, and manage the closure of customer inquiries within internal administrative systems
Minimum three (3) years of relevant customer service or operations experience
Ability to act consultatively to enhance the customer experience
Excellent written and verbal communication skills
Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally
Procurement Excellence Manager Jobs
By BeiGene At , Remote $103,700 - $143,700 a year
Collaborate with legal, finance, and compliance teams to ensure that procurement activities adhere to legal and regulatory requirements.
Knowledge and Experience across various procurement categories (direct, indirect and R&D)
Excellent judgment, influencing skills and leadership abilities in working with different stakeholders particularly with Senior Leadership;
Project Management - Communicates changes and progress; Completes projects on time and within budget.
Develop and deliver training programs and workshops to enhance procurement skills and promote compliance with established policies and procedures.
Collaborate with internal and external auditors to ensure compliance with established policies, procedures, and regulations. Track and manage open audit points
Manager, Retail Excellence Jobs
By Swire Coca-Cola, USA At Draper, UT, United States
8-10 years sales experience and customer management required and
4-6 years key account management experience with national/regional customer (top ACV accounts) (directly or having managed) required or
1-2 years' experience with project management preferred or
Lead the Retail Account Management Team's initiative to become our "Zero User" to establish and prioritize ERA use cases
1-2 years' experience with sales capabilities preferred
Manages multiple channel selling strategies including the Future of Retail strategy and transitioning our customer wiring strategy into a digital platform
Manager Concept Excellence Jobs
By adidas At Portland, OR, United States
Drive continuous research and exploration using broad and deep sport science knowledge
Create expert knowledge of biomechanics and/or physiology within key business partners to support performance driven products
Strong biomechanical and/or physiology knowledge and how that relates to product performance and development
Ability to understand scientific and complex information and synthesize comprehensible insights to various skillsets
Good communication, organizational and presentation skills
Computer literacy (word, excel, powerpoint) with the ability to analyse and understand large datasets, programming skills preferred
Analyst- Customer Excellence Jobs
By The Kraft Heinz Company At Illinois, United States
Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.
Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings
Minimum of 3-5 years of work experience in a supply chain related field
ERP system experience preferred- SAP ideal
Excellent interpersonal skills to work productively in a highly cross-functional environment.
Build / Enhance customer partnerships while creating an efficient supply chain for Kraft Heinz and customers

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Customer Excellence Manager to join our team and lead our customer service initiatives. You will be responsible for developing and implementing customer service strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview The Customer Excellence Manager is responsible for ensuring that customers receive the highest quality of service and support. This role is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. The Customer Excellence Manager will also be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. Detailed Job Description The Customer Excellence Manager is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. This role will be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. The Customer Excellence Manager will also be responsible for identifying customer service trends and opportunities for improvement, as well as developing and implementing customer service training programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service training and development
Job Experience
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
Job Responsibilities
• Develop and implement customer service strategies to improve customer satisfaction and loyalty
• Monitor customer service performance and provide feedback to staff
• Develop customer service policies and procedures
• Identify customer service trends and opportunities for improvement
• Develop and implement customer service training programs
• Manage customer service staff and ensure adherence to customer service standards
• Respond to customer inquiries and complaints in a timely and professional manner
• Analyze customer service data and metrics to identify areas for improvement