Register
Recruit Create CV

Customer Excellence Manager Jobs in California

Manager, Distribution Excellence Jobs
By Lululemon At , Los Angeles $98,600 - $129,400 a year
Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
Build and deploy effective DC change management program to ensure operational readiness. Manage teams through significant operational changes, ensuring operational readiness.
Assist in creating and deploying the DC skill capability model
Mentor, coach and develop talent on your team and throughout the DC. Ensure your team has effective skills to be successful.
Experience with automation and robotics.
Supply Excellence Manager Jobs
By Mars At Victorville, CA, United States
Knowledge of internal manufacturing and major business processes, FMCG would be a benefit
Drive business change - Business change management, Program development & design
3+ years of experience in Production or Supply Chain roles
An industry competitive salary and benefits package, including company bonus.
Supply Excellence Manager - Victorville, CA
What will be your key responsibilities?
Customer Developing Manager, Developing Excellence, Google Cloud
By Google At Los Angeles, CA, United States
Improve customer satisfaction by ensuring customer feedback is received through appropriate channels using stakeholder management skills and technical credibility.
Experience serving in the capacity of a pre-sales, customer-facing field developing manager.
Bachelor's degree or equivalent practical experience.
10 years of experience as a pre-sales developer at an enterprise technology company, or in a similar customer facing role.
3 years of experience managing Data Analytics team.
Experience consulting technical audiences and C-level executives.

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Customer Excellence Manager to join our team and lead our customer service initiatives. You will be responsible for developing and implementing customer service strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview The Customer Excellence Manager is responsible for ensuring that customers receive the highest quality of service and support. This role is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. The Customer Excellence Manager will also be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. Detailed Job Description The Customer Excellence Manager is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. This role will be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. The Customer Excellence Manager will also be responsible for identifying customer service trends and opportunities for improvement, as well as developing and implementing customer service training programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service training and development
Job Experience
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
Job Responsibilities
• Develop and implement customer service strategies to improve customer satisfaction and loyalty
• Monitor customer service performance and provide feedback to staff
• Develop customer service policies and procedures
• Identify customer service trends and opportunities for improvement
• Develop and implement customer service training programs
• Manage customer service staff and ensure adherence to customer service standards
• Respond to customer inquiries and complaints in a timely and professional manner
• Analyze customer service data and metrics to identify areas for improvement