Customer Service Excellence Manager

• Own overall capabilities of Reckitt's US Customer Supply Chain and ensures the company is meeting customer needs and can support Supply strategy
• Manage development and the implementation of future Network Optimization analysis and modeling capability for Reckitt
• Identify, plan, and implement new and enhanced capability projects across Reckitt's Customer Supply Chain & Logistics functions
• Develop and implement Customer Supply Chain programs such as: CPU, Rapid Replenishment and Direct Plant Ship
• Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps
• Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers
• Identify and analyze business opportunities within Cost to Serve (CTS) and execute continuous improvement measures
• Own industry benchmarking and be the liaison to trends and expectations across the CPG industry
• Support system integration & transition projects for ERP, WMS, and TMS
• Lead automation efforts in Reckitt's journey to become a touchless Supply Chain; assist with EDI capabilities, order touch reduction, automated POs, perfect orders, etc.
• Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

• High proficiency in computer systems and software
• A customer mindset and can translate customer needs into supply chain solutions
• A Bachelor's Degree in Supply Chain, Business, or a related discipline
• 7+ years of experience in Customer Supply Chain & Logistics
• Excellent analytical skills and problem-solving abilities
• The ability to think progressively to advance supply chain processes and management
• Excellent written and verbal communication skills
• Project management experience; PMP Certification is considered a plus

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.