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Customer Excellence Manager Jobs in New Jersey

Customer Service Excellence Manager
By Reckitt At , Parsippany, 07054
Project management experience; PMP Certification is considered a plus
Excellent analytical skills and problem-solving abilities
The ability to think progressively to advance supply chain processes and management
Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps
Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers
Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Customer Excellence Manager to join our team and lead our customer service initiatives. You will be responsible for developing and implementing customer service strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview The Customer Excellence Manager is responsible for ensuring that customers receive the highest quality of service and support. This role is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. The Customer Excellence Manager will also be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. Detailed Job Description The Customer Excellence Manager is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. This role will be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. The Customer Excellence Manager will also be responsible for identifying customer service trends and opportunities for improvement, as well as developing and implementing customer service training programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service training and development
Job Experience
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
Job Responsibilities
• Develop and implement customer service strategies to improve customer satisfaction and loyalty
• Monitor customer service performance and provide feedback to staff
• Develop customer service policies and procedures
• Identify customer service trends and opportunities for improvement
• Develop and implement customer service training programs
• Manage customer service staff and ensure adherence to customer service standards
• Respond to customer inquiries and complaints in a timely and professional manner
• Analyze customer service data and metrics to identify areas for improvement